Card Operations Specialist I

At First Mid, base salary is one component of our Total Rewards program. Exact compensation is determined by factors such as (but not limited to) education, skills, internal equity, and experience. This position offers additional compensation in the form of discretionary short-term incentives (i.e. bonus, incentives, and/or commission). Benefits for this role include comprehensive healthcare, well-being benefits, paid family leave as well as generous paid time off. Total Rewards also include banking perks, tuition reimbursement, an Employee Stock Purchase Plan, and a 401K plan with company match. Incentives and benefits are subject to eligibility requirements.

Responsible for performing a variety of operational duties supporting the Bank's debit card programs and card services function. Provides card administration, maintenance, monitoring, reporting, reconciliation, inventory management, and branch support related to debit card operations, instant issue services, and card vendor processes. Ensures the accuracy of card records, identifies and resolves operational exceptions, supports internal and external customers, and maintains compliance with Bank policies, procedures, and applicable regulations.

Responsibilities include, but are not limited to:

• Perform maintenance, administration, and support functions for debit card programs and card-related systems.
• Process debit card requests, card orders, card reissues, replacements, and general card maintenance activities.
• Support branch personnel with debit card and instant issue card questions, troubleshooting, balancing issues, and operational requests.
• Monitor card production, issuance, activation, and inventory activities to ensure accuracy and timely processing.
• Review, reconcile, and analyze card-related reports to identify exceptions, discrepancies, unusual activity, and operational risks.
• Research and resolve card processing issues, exceptions, and customer service concerns.
• Maintain card inventory records and coordinate ordering of card stock, supplies, and related materials.
• Monitor card management systems and vendor reports to ensure data integrity and compliance with established procedures.
• Assist with card-related audits, reviews, certifications, and internal control processes.
• Process and balance general ledger entries and other operational accounting functions related to card services.
• Monitor and respond to tickets, service requests, and inquiries submitted by branches and internal departments.
• Coordinate with third-party vendors and internal business partners to resolve card service issues and support operational needs.
• Identify and escalate operational, system, fraud, or service issues as appropriate.
• Maintain accurate records and documentation supporting card operations activities.
• Cross-train and provide backup support for card operations functions within the department.
• Perform other related duties as assigned.
  
  

Qualifications

Education/Experience:

• High school diploma or equivalent required.
• Banking operations, cash handling, customer service, accounting, or reconciliation experience preferred.
  
  

Skills

• Attention to detail.
• Basic accounting and balancing aptitude.
• Excel proficiency.
• Communication skills.
• Ability to manage multiple priorities.
• Customer service skills.
• Ability to work independently and as part of a team.
  
  

Total Rewards:

• Competitive health, dental & vision coverage with HSA match
• 401(k) with employer match Employee Stock Purchase Plan
• Generous PTO, paid holidays & parental leave
• Tuition reimbursement & performance-based bonuses
• Visit our Total Rewards page to see our full list of benefits
  
  

First Mid Bancshares, Inc., is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, protected veteran status, or any other applicable federal or state-protected classification.

THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT