What are the responsibilities and job description for the Assistant Branch Manager position at First Mid?
At First Mid, base salary is one component of our Total Rewards program. Exact compensation is determined by factors such as (but not limited to) education, skills, internal equity, and experience. This position offers additional compensation in the form of discretionary short-term incentives (i.e. bonus, incentives, and/or commission). Benefits for this role include comprehensive healthcare, well-being benefits, paid family leave as well as generous paid time off. Total Rewards also include banking perks, tuition reimbursement, an Employee Stock Purchase Plan, and a 401K plan with company match. Incentives and benefits are subject to eligibility requirements.
At First Mid, we aim to make our customers feel valued, satisfied, and understood. We will achieve this by developing a personalized relationship with our customers and by asking questions to create a customized solution based on their needs and throughout their stages of life. We will create clients for life by adhering to our core values and our service standards. As a First Mid leader, an Assistant Branch Manager serves as a champion of this mission.
Responsibilities include, but are not limited to:
General:
Education:
THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT
At First Mid, we aim to make our customers feel valued, satisfied, and understood. We will achieve this by developing a personalized relationship with our customers and by asking questions to create a customized solution based on their needs and throughout their stages of life. We will create clients for life by adhering to our core values and our service standards. As a First Mid leader, an Assistant Branch Manager serves as a champion of this mission.
Responsibilities include, but are not limited to:
General:
- Responsible for leading the team to ensure an exceptional customer and team member experience.
- Maintains a position of trust and responsibility by keeping all customer or team member information confidential.
- Communicates and ensures adherence to all bank initiatives, compliance, security, and operational policies and procedures as well as financial loss standards.
- Supervises and coaches Tellers and Universal Bankers on sales and operational duties.
- Assists Branch Manager as needed and provides leadership in the absence of the branch management.
- May process customer account requests and maintains a cash drawer as needed.
- May process consumer loan requests.
- Analyzes and reviews legal documentation associated with opening accounts.
- Resolves customer concerns promptly and efficiently.
- Ensures and is held accountable for informing Branch Management regarding the audit integrity, risk management, and security of the branch.
- Assigns and schedules staff to ensure optimum service coverage, even distribution of the workload, and appropriate project delegation.
- Oversees the opening/closing process of the branch.
- Meets with branch staff regularly (both 1:1 and in group meetings) to organize sales efforts, communicate procedural/product changes, and resolve issues to optimize branch performance and employee engagement. Establish regular coaching opportunities with each team member to review goals and highlight further personal development.
- Selects, trains, supervises, and evaluates the branch staff to enhance individual productivity and enable them to function according to their respective job description.
- May be required to work in other First Mid Banking centers.
- Identifies opportunities to expand and maintain existing consumer and business banking relationships, while displaying sales leadership.
- Develops goals for the retail team and accesses progress of the individuals and the branch to meet corporate initiatives.
- Serves as an ambassador for company culture.
- Demonstrates the ability to professionally represent First Mid in terms of appearance and verbal/written communication.
Education:
- High School Diploma/GED required.
- 2 years’ experience in the financial industry.
- 1 years of sales or goal-based environment.
- Must be able to demonstrate an understanding of advanced math functions that will allow for the analysis of credit and financial information.
- Competitive health, dental & vision coverage with HSA match
- 401(k) with employer match Employee Stock Purchase Plan
- Generous PTO, paid holidays & parental leave
- Tuition reimbursement & performance-based bonuses
- Visit our Total Rewards page to see our full list of benefits
THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT