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Commercial Loan Servicing Analyst
At First Mid, base salary is one component of our Total Rewards program. Exact compensation is determined by factors such as (but not limited to) education, skills, internal equity, and experience. This position offers additional compensation in the form of discretionary short-term incentives (i.e. bonus, incentives, and/or commission). Benefits for this role include comprehensive healthcare, well-being benefits, paid family leave as well as generous paid time off. Total Rewards also include banking perks, tuition reimbursement, an Employee Stock Purchase Plan, and a 401K plan with company match. Incentives and benefits are subject to eligibility requirements.
Responsible for providing expertise and escalation resolution to the loan servicing area, branches, customers and loan officers. Responsible for reporting and exception tracking of lending activities. This includes customer services items for, Commercial and Consumer lending areas.
Responsibilities include, but are not limited to:
- Responsible for handling escalated issues from loan servicing staff, branch personnel and customers that requires in-depth knowledge of systems and processes.
- Identifies, researches and resolves complex issues that do not have established guidelines. Works with core vendor to determine solutions. Shares knowledge of resolution with the staff to further their loan servicing knowledge.
- Processes advanced system transaction including non-accrual loans, charge-off loans, repossessed collateral and complex account corrections. Ensures proper approval has been obtained for these transactions.
- Maintains full, in-depth knowledge and is highly skilled in all areas of loan servicing and tasks within the department. Participates in training for staff.
- Makes recommendations regarding the automation of servicing procedures using available technology, system application or 3rd party vendors.
- Remains current and knowledgeable on local, state and federal regulations affecting functions of Loan Servicing.
- Maintains flood insurance and force places property and flood insurance. Ensures flood insurance coverage remains in compliance with regulations and the Bank is covered for potential losses.
- Provides backup to the Loan Servicing Managers
- Assist branch personnel with delinquent tax reporting for real estate loan exceptions; periodically provide the Action Required report.
- Responsible for the following miscellaneous duties:
- Monthly balancing for ACH/Credit Life/Dealer Reserve/Cashier's checks; and Dual Control semi-annually
- Reversing payments on returned checks and ACHs
- Subpoena and Summons - provide requested documentation to Tax & Legal Department
- Participation loans - process payments/advances from lead bank; ensure balances are reconciled and rate information is accurate
- Daily reconciliation of the non-posted transactions
- Monitors various system generated exception reports; researches and clears exceptions.
- Provides training/mentoring support for department personnel.
- Complete required training specific to job responsibility.
- Performs other related duties as assigned.
Qualifications
Education/Experience:
- Associates Degree in finance, business or related field of study or 3 years of bank experience is preferred
Skills:
- Strong lending technical skills regarding loan operations.
- Proficient in Microsoft Office.
- Thorough knowledge of bank operations, general ledger system and loan operations.
- Advanced understanding of loan systems.
- Thorough knowledge of credit bureau reporting requirements and bankruptcy notification requirements.
- Must be able to process a significant amount of detailed information in an accurate, timely and confidential manner.
- High Level of interpersonal skills with the ability to interact professionally with loan officers, customers and other entities inside and outside the bank.
- May be required to work earlier, later or a longer than normal workday.
First Mid Bancshares, Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, protected veteran status, or any other applicable federal or state-protected classification.
THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT
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