Reservation Attendant

Compensation: $19.00/hour monthly bonuses that average roughly $200 per month

We are looking for a warm, friendly person with high standards who provides amazing guest service and hospitality. Ideal candidates have been top performers in their previous roles and are excited to create a memorable experience for guests at Firefall Ranch and Rush Creek and Evergreen Lodges. Our reservationists are responsible for securing lodging for guests, assisting with bookings and activities, addressing billing questions or issues, supporting the online store, and answering questions about the local area. Candidates should have extensive computer knowledge, multi-tasking skills and front desk/reservations and/or related guest service experience. We welcome career-oriented candidates.

Essential functions/Key Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Provide exceptional, caring hospitality 
• Assist guests with room reservations, group bookings, activity bookings
• Answer questions and provide guidance to guests with empathy and patience
• Support the online retail store in regard to sales, billing, guest service
• Respond to all guest correspondence in a timely manner
• Comply with work shift schedules and related requirements 
• Assist with other lodge needs as may arise from time to time

Competencies/Required Skills and Abilities 

• Organizational skills
• Attention to detail
• Able to follow instructions accurately 
• Capable of self-supervision
• Excellent written, verbal and computer skills
• Guest service & hospitality oriented 
• Able to answer guest questions and give appropriate guidance
• Independent thinker with great initiative, but comfortable working within a defined framework
• Work safely to avoid injuries and accidents, including wearing proper Personal Protective Equipment  
• High integrity
• When opportunities arise, support interns in our Internship Program to help them
• be most successful in their work and at the lodge
• Team player who gets along well with others 
• Self-motivated (takes initiative) with high standards
• Mature and personable with a relaxed nature
• Leading a healthy, drug-free lifestyle
• Dynamic, fun, and likes the outdoors
• Flexible with a whatever it takes attitude

Supervisory responsibilities

• Take necessary steps to ensure excellent guest service & hospitality 
• Respond immediately to any unsafe condition

Work environment and Physical demands

• The physical environment requires the employee to work both inside and outside in heat/cold, wet/humid, and dry/arid conditions 
• Frequent walking, bending, stooping, kneeling, sitting, climbing stairs
• Ability to sit, stand continuously
• Lifting up to 50 pounds maximum
• Shifts of up to 8 hours per day, plus periodic additional overtime hours

Details

• Full time and part time positions available immediately
• Position is year-round 
• Hours variable, including nights and weekends as well as situational/crisis availability; a regular schedule with specific days off will be established
• Healthcare benefits available after 90 days
• 401K eligible with company match after 1 year
• Position is located in our reservations office in Groveland CA

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Salary : $19