HR Generalist

SNAPSHOT:  IS THIS THE RIGHT JOB FOR ME?

Love the outdoors? Love supporting a diverse team of people? This might be the perfect role for you.

We’re a group of beautiful lodges bordering Yosemite National Park, near granite peaks, fresh mountain air, and some of the most iconic views in the world. We’re looking for an HR Generalist who’s passionate about people, hospitality, and creating a great workplace.

WHAT YOU’LL DO

Be the go-to person for our team when it comes to HR questions, support and guidance.

Be the point person for staff with job, housing and life questions/concerns, and work with our management team to support our staff as needed.

Partner with managers on employee relations, training and performance support.

Manage HR processes and documentation and ensure compliance with California employment law (don’t worry—you’ll have expert HR consultants backing you up when things get complex).

Assist with investigations and follow up.   

Support our operations, accounting, recruiting and payroll teams in numerous HR related areas.

Welcome new staff who share our love for hospitality and the outdoors, and help keep our team engaged, motivated and excited to come to work every day.

WHAT WE’RE LOOKING FOR

5 years of HR generalist or HR management experience (hospitality a plus!) 

Solid knowledge of California employment law.

An approachable, empathetic, solutions-focused style.

Someone comfortable and who enjoys rolling up their sleeves for hands-on HR work while also thinking about the bigger picture.

A genuine love for people and the outdoors, and experience living in rural/remote settings. 

WHY YOU’LL LOVE IT HERE

Competitive pay and benefits.

Company housing options.

A built-in support system: you’ll work closely with knowledgeable HR consultants who will provide expertise and guidance whenever needed.

Work where people vacation—hike, climb, explore or simply enjoy the beauty of Yosemite on your days off.

A team environment that, while professional, feels more like family than coworkers.

JOB SUMMARY

The HR Generalist is the key HR resource for our three Yosemite lodges, Evergreen Lodge, Rush Creek Lodge & Firefall Ranch. The lodges combined have over 400 staff during peak season and over 200 year-round. The vast majority of our employees live in onsite or offsite staff housing.

The HR Generalist leads key HR functions, supports our Director of Operations and onsite management teams in a variety of HR and related areas, and is the liaison with our outsourced HR experts.

The HR Generalist is the initial point person our staff go to regarding job, housing and personal issues. The HR Generalist communicates with staff about issues raised and works with the senior operations team to address issues as appropriate.

The HR Generalist is also the initial point person for most worker’s compensation and leave related issues and both coordinates and documents these items in conjunction with our outsourced HR experts and our accounting and operations teams.

The HR Generalist also supports investigations at the lodges, assisting with and leading interviews, documentation and follow up.

In addition, the HR Generalist supports our operations, accounting, recruiting and payroll teams as needed in numerous HR related areas, from providing interview assistance to working with new hires and associated onboarding, to educating our team about policies and processes, to helping managers document and follow up on disciplinary issues, to supporting staff related needs real-time whenever and wherever they may arise.

The role also includes periodic jumping in to support our operational needs beyond the HR arena. 

While a regular work schedule will be established for the role, our lodges are 24/7/365 businesses, and as such, this role requires situational and crisis availability at any time HR issues arise.

The right candidate is excited to foster a positive, healthy staff environment and a hospitality-oriented team that is warm, personable and exceptionally helpful to our guests.

The right candidate also highly values our Youth Employment Program and associated mission and looks forward to supporting our Youth Program staff and interns.

ESSENTIAL DUTIES AND RESPONSIBILITIES

HR Management & Administration

• HR Issues Intake & Follow Up
  • Mentor managers on HR processes and documentation and ensure processes are followed
  • Handle initial staff intake regarding HR issues/concerns/questions, be they work related, housing related or personal in nature 
  • Communicate policies to staff as needed 
  • Assess situations and coordinate next steps with GM’s, outsourced HR advisors, and other team members
  • Support action plans to address issues raised
  • Assist in processing terminations 
• Worker’s Compensation 
  • Manage intake and initial employee support on potential claims
  • Coordinate logistics of medical care 
  • File claims and support ongoing claims process in conjunction with insurance reps
• Leaves
  • Coordinate with employees regarding potential leaves
  • Assess potential leaves & coordinate with senior operations team
  • Work with outsourced HR advisors on leave documentation 
  • Coordinate leaves with employees and associated leave administration 
• Investigations 
  • Support investigations through coordination, interview plans, as a witness and/or by doing interviews
  • Document investigation results  
  • Assist in investigation follow-up
• HR, Admin & Operations Team Support as Needed
  • Act as liaison with our outsourced HR advisors on various issues needing outside counsel and process guidance 
  • Assist recruiting team with position descriptions, interviewing & screening of potential new hires
  • Assist with staff arrivals, onboarding and ensuring intake requirements and trainings are complete
  • Be knowledgeable about payroll system and assist Payroll Manager in communication & follow up 
  • Assist Accounting Manager with payroll related items
  • Assist DOO, GM’s & AGM’s in HR and non-HR related areas as needs arise
  • Assist with coaching/disciplinary documentation and follow up  
  • Work directly with managers to support their HR needs as directed by senior operations team, including training managers on HR policies and procedures 
  • Support owners with selected HR related tasks, documentation and rollouts
  • Assist remotely and onsite with HR related issues whenever they might arise 

Culture

• Support a fun, friendly culture and high hospitality standard among our team 
• Energize our team and help them understand our standards and expectations
• Interact with guests in a manner that promotes the warmth and friendliness of the lodges
• When opportunities arise, support interns in our Internship Program to help them be most successful in their work and at the lodges

Multi-lodge support

• Spend time at all three lodges frequently to build relationships with the teams and in support of specific HR issues/needs 
• Transport staff from time-to-time when needs arise 
• Maintain close working relationships with management team at all three lodges, including attending selected management team meetings, trainings, etc.
• Be available as needed, where needed, to support operations and housing teams with HR issues

MINIMUM PREFERRED EDUCATION & EXPERIENCE 

• Human Resources Certification or similar 
• 5 years prior HR generalist or related experience demonstrating increasing responsibility across core HR functions such as employee relations, recruiting, onboarding, training, compliance, performance management, and leave/workers’ compensation administration
• Experience in hospitality, seasonal/remote workforce, or other high-volume, fast-paced, and dynamic work environments, including supporting staff living in employer-provided housing or similar arrangements.
• Proven ability to navigate complex employee relations issues, mediate conflicts, and support both managers and staff in a fair and consistent manner.
• Experience living/working in rural/remote environment

COMPETENCIES/REQUIRED SKILLS AND ABILITIES 

• Exceptional verbal & written communication skills
• Experience effectively interacting and building trusted relationships with line staff, peers & supervisors 
• Experience communicating policies, mentoring others regarding policies and required documentation, and influencing associated behaviors
• Experience coordinating and conducting employee investigations
• Experience receiving and resolving employee relations issues 
• Able maintain confidentiality and show exceptional discretion within the complexities of a multi-faceted, multi-location operation with onsite housing and an integrated youth-employment program
• Experience managing Worker’s Compensation claims 
• Experience with Leaves and associated documentation 
• Organizational skill, attention to detail & exceptional follow up 
• Capable of self-management and prioritizing diverse daily tasks
• Experience answering staff and guest inquiries and providing guidance
• Experience responding to off-hours needs & emergencies 
• Able to work safely to avoid injuries and accidents, including wearing proper Personal Protective Equipment 
• Excited about creating a warm, family atmosphere for guests and staff while setting high standards
• Mature and personable with a relaxed nature
• Leading a healthy, drug-free lifestyle
• Dynamic, fun, and likes living in a remote/rural environment 
• Flexible with a “whatever it takes” attitude

WORK ENVIRONMENT AND PHYSICAL DEMANDS

• Physical environment requires the employee to work both inside and outside in heat/cold, wet/humid, and dry/arid conditions

• Frequent walking, twisting, bending, reaching, sitting, climbing stairs
• Lifting up to 30 pounds 
• Work hours and schedule flexibility to support the needs of our multifaceted year-round hospitality businesses

DETAILS/BENEFITS 

• Full time position available immediately 
• Manager level position
• 80 hours of paid time off annually; 120 hours after 3 years
• Healthcare benefits available within 90 days
• 401K eligible with company match after 1 year
• Regular work schedule with specific days off will be established. Role also requires ongoing situational and crisis availability day or night, whenever HR issues arise
• If living in lodge-owned housing, room & board available for fixed weekly cost 

NOTE

We are extremely proud of our highly diverse team and embrace diversity at all levels of the organization.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Salary : $80,000 - $85,000