Food And Beverage Shift Supervisor

Department: Food and Beverage

Reports To: Food and Beverage Manager

License: Gaming

Salary Range: $65,000 – $70,000 plus Benefits

Shift: Primarily Wednesday – Sunday in the evening

Company Description:

First Light Casino is the only Native American casino located within the boundaries of Massachusetts, offering a unique and inclusive entertainment experience. The casino features a completely smoke-free gaming floor and is known for maintaining some of the cleanest machines in the region. Team members are recognized for their friendly, welcoming personalities and commitment to guest satisfaction. First Light Casino is experiencing rapid growth, creating new opportunities for career development and advancement. The casino strives to provide a positive, safe, and engaging environment for both guests and employees.

Job Description

*The Food & Beverage Shift Supervisor is responsible for overseeing the day-to-day operations of food and beverage services within First Light Casino. This position assists the Bar Manager in ensuring exceptional guest service, regulatory compliance, staff performance, inventory, and efficient operational execution.

*The Food & Beverage Shift Supervisor provides direct floor leadership, coordinates daily staffing assignments, ensures adherence to operational procedures, monitors service standards, and assists with inventory and cash-control procedures. This position serves as the primary point of contact for frontline employees during assigned shifts and helps maintain a safe, clean, and guest-focused environment.

*The Food & Beverage Shift Supervisor exercises sound judgment in resolving guest concerns, supporting employee development, and maintaining compliance with Tribal, Federal, and gaming regulations. This role reports directly to the Bar Manager and serves as a key leadership position in supporting overall Food & Beverage operations.

Physical and Mental Requirements

• Ability to stand and walk for extended periods.

• Ability to bend, reach, lift, and carry products and supplies weighing up to 30 pounds.

• Ability to work evenings, weekends, holidays, and special events.

• Ability to communicate effectively with guests, employees, and management.

• Ability to make sound decisions in a fast-paced environment.

• Ability to observe employee performance and maintain awareness of operational activities.

• Ability to maintain professionalism during stressful situations.

Minimum Requirements

• High School Diploma or equivalent required.

• Minimum two (2) years of food and beverage experience required.

• Minimum one (1) year of supervisory, lead, or team leadership experience preferred.

• Experience in bar operations, beverage service, restaurant service, or casino hospitality preferred.

• Knowledge of responsible alcohol service laws and food safety regulations.

• Experience using POS systems and cash handling procedures.

• Must possess or obtain S.M.A.R.T., T.I.P.S., or equivalent responsible beverage service certification.

• Food Handler Certification preferred or must be obtained within a designated timeframe.

• Must be at least 21 years old.

• Must be able to obtain and maintain all gaming licenses required by the Mashpee Tribal Gaming

Commission.

• Strong customer service, leadership, communication, and problem-solving skills.

• Ability to train, coach, and motivate employees.