What are the responsibilities and job description for the Online Account Opening Associate I position at First Interstate?
- If you are a current FIB employee, please apply through the Career Worklet in the Employee Portal.
What’s Important To You
We know your career is just one aspect of a meaningful, complex, and demanding life. That’s why we designed our compensation and benefits package to provide employees and their families with as much choice as possible.
- Generous Paid Time Off (PTO) in addition to paid federal holidays.
- Child Care Assistance Program for eligible dependent(s).
- Exercise reimbursement program for employees.
- The health and happiness of the places we call home matter to us. Learn a little more about what we do for the communities we serve and why we want YOU to be a part of it.
Summary
The Online Account Opening Associate I provides bank operation services for First Interstate Bank's Online Account Opening (OAO) delivery service while supporting and assisting existing and new clients with their experience through First Interstate Bank's website or mobile application. This position may also be a resource to support branches in their efforts to provide accurate, prompt, and courteous service to their clients regarding their Deposit Accounts associated with the OAO process.
Essential Duties And Responsibilities
- Reviews online account application statuses.
- Validates document accuracy in the core operating system.
- Facilitates accurate transactional entries.
- Follows up and reports on missing documentation and information.
- Mails out Account Agreements to correct signature card(s) (if applicable).
- Manages, reviews, and/or cancels incomplete applications and Auto-declined applications.
- Critically evaluates information gathered from risk prevention sources and ensure consistency.
- Verifies interest rates are correct for newly established OAO accounts.
- Validates and manage OAO account funding and chargebacks (ACH or credit/debit cards).
- Orders Debit Cards and/or checks for new OAO accounts (if applicable).
- Works with partner vendors to make sure operational processes and infrastructure are viable.
- Works with the Analytics team and Product Manager to ensure proper reporting and analytics requirements are defined and supported by the business requirements
- Reviews compliance required documentation exists and for accuracy.
- Provides exceptional customer service including responding to internal and external customer inquiries, troubleshooting, and resolving issues in a timely manner.
- Actively looks for and identifies possible risks and fraudulent activities.
- Works effectively in team environment and promote actively listening, eliciting information, comprehending individual issues/needs, and recommending solutions.
- Navigates multiple computer systems, applications, and utilize search tools to find information.
- Performs other job-related duties, special projects, upgrades, and conversions as assigned by management.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Knowledge, Skills And Abilities
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to write routine reports and correspondence.
- Ability to speak effectively before groups of customers or employees of organizations.
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Ability to compute rate, percent, and to draw and interpret bar graphs.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- Responsible for adhering to operational controls and compliance with all required regulations and policies such as Reg CC, Reg D and DD, the Bank Secrecy Act (BSA) and Office of Foreign Assets Controls (OFAC) and all other Regulations to ensure the safety and soundness of all transactions related products and services.
- High School Diploma or General Education Degree (GED) required
- Associate's Degree preferred
- less than 1 year related experience, training, and/or equivalent combination of education and experience required
The physical demands and work environment are representative of those that must be met or encountered to successfully perform the essential functions of the job. In compliance with the Americans with Disabilities Act, the company provides reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
- Dexterity of hands/fingers to operate computer keyboard and mouse - Frequently
- Sitting - Frequently
- Standing - Occasionally
- Noise Level - Moderate
- Typical Work Hours - M-F (8-5)
- Regular and Predictable Attendance - Moderate
- If you are a current FIB employee, please apply through the Career Worklet in the Employee Portal.