Deposit Operations Program Associate II

**If you are a current FIB employee, please apply through the Career Worklet in the Employee Portal.

This position is located at our Billings, MT Great West Center.

What’s Important to You
We know your career is just one aspect of a meaningful, complex, and demanding life. That’s why we designed our compensation and benefits package to provide employees and their families with as much choice as possible.

• Generous Paid Time Off (PTO) in addition to paid federal holidays.
• Child Care Assistance Program for eligible dependent(s).
• Exercise reimbursement program for employees.
• The health and happiness of the places we call home matter to us. Learn a little more about what we do for the communities we serve and why we want YOU to be a part of it.

We encourage you to apply. Reach for what you want and tell us why your work ethic and willingness to learn make you a natural fit for #TeamFirstInterstate.

SUMMARY
Deposit Operations services First Interstate Bank branches by supporting the branches in their efforts to provide accurate, prompt, and courteous service to their customers regarding their deposit accounts as well as, individual retirement accounts (IRA) and mailroom support tasks. This role requires exceptional attention to detail and a high level of accuracy while maintaining excellent client service to internal and external clients. This position assists with the development of team member knowledge, updating and implementing department procedures, monitoring workloads, meeting service level commitments, daily input & review tasks, and contributing to department initiatives. Demonstrate leadership in coaching peers, supporting process improvements, and ensuring compliance with regulatory standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Delivers superior service and support for all deposit operations services, both internal and external.
• Completes daily processing of Exception Item Module (EIM), non-post items for Deposit and IRA accounts.
• Reviews compliance required documentation.
• Inputs and reviews intermediate file maintenance items including: Dormant Account Maintenance, Verification Requests, Maintenance of Customer Records (Duplicates/Combing profiles), Personal Identification Matching, Saving Bonds, Deposit Accounts Signature Card Review, Maintenance Promotional Products, Sweep Account Maintenance, Fraud Request Monitoring, IRA Notices, Exception clearing items, Unclaimed Property.
• Reviews and processes intermediate Business Analytics control reports. Coordinates and participates with the project team to ensure functional reporting are meeting the operational requirements and needs.
• Adheres to operational controls, compliance with all required regulations and policies such as Reg CC, Reg D and DD, the Bank Secrecy Act (BSA) and Office of Foreign Assets Controls (OFAC) and all other Regulations that deposits and payments to ensure the safety and soundness of all deposit and payments related products and services.
• Provides superior customer service and support to branches via phone, email, and other applications.
• Researches and resolves inquiries related to deposit products.
• Performs critical backup tasks for Deposit Services.
• Partners with team members in process improvement for department initiatives.
• Coaches and influences the development of team member(s) on specifics tasks for the Deposit Operations processes when learning of new applications and developing new skills.
• Supports bank initiatives and actively participates in development and implementation of department projects.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

KNOWLEDGE, SKILLS AND ABILITIES

• Proficient use and understanding of MS Office Products (Word, Excel, Outlook. PowerPoint) with the ability to learn and adapt to new technologies quickly.
• Demonstrate working knowledge and experience in utilizing the Bank’s core processing applications.
• Produce a high volume of work, in a fast-paced, team environment, meeting deadlines and maintaining exceptional attention to detail.
• Ability to work independently, proactively, innovatively, and creatively while exercising sound judgement.
• Work effectively in team environment and promote active listening, sharing information, comprehending individual needs, and recommending solutions.
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information.
• Demonstrate knowledge and understanding of principles, procedures, requirements, regulations, and policies related to assigned area, as well as the Bank's policies, procedures, products, and services.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Coach and support team members in learning new applications and developing skills.
• Other duties as assigned

EDUCATION AND/OR EXPERIENCE

• High School Diploma or General Education Degree (GED) required
• Associate's Degree preferred or
• 1-3 years related experience, training, and/or equivalent combination of education and experience

PHYSICAL DEMANDS AND WORKING ENVIRONMENT
The physical demands and work environment are representative of those that must be met or encountered to successfully perform the essential functions of the job. In compliance with the Americans with Disabilities Act, the company provides reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

• Dexterity of hands/fingers to operate computer keyboard and mouse - Frequently
• Lifting - Occasionally (up to 10 lbs)
• Sitting - Frequently
• Standing - Occasionally
• Overtime - Subject to business need
• Noise Level - Moderate
• Typical Work Hours - M-F (8-5)
• Regular and Predictable Attendance - Required

**If you are a current FIB employee, please apply through the Career Worklet in the Employee Portal.