What are the responsibilities and job description for the Administrative Assistant III - Retirement Plan Services position at First Interstate Bank?
**If you are a current FIB employee, please apply through the Career Worklet in the
Employee Portal
.
This position is located at our Billings, MT Downtown branch.
What’s Important to You
We know your career is just one aspect of a meaningful, complex, and demanding life. That’s why we designed our compensation and benefits package to provide employees and their families with as much choice as possible.
- Accrue and use your paid time off (PTO) immediately – no waiting period – plus paid federal holidays in addition to PTO.
- Child Care Assistance Program for eligible dependent(s).
- We prioritize wellness by offering eligible employees a monthly stipend, toward a fitness club membership or exercise-related classes.
- The health and happiness of the places we call home matter to us. Learn a little more about what we do for thecommunities we serveand why we want YOU to be a part of it.
We encourage you to apply. Reach for what you want and tell us why your work ethic and willingness to learn make you a natural fit for #TeamFirstInterstate.
SUMMARY
Provides support to the First Interstate Retirement Plan Services team. This individual will primarily assist Retirement Plan Specialists and Retirement Plan Advisors in the performance of their duties and servicing of their clients. They will also provide support and backup to other members of the Wealth Management team, as assigned. Position assumes administrative responsibility for projects that may be complex and/or involve bank-wide impact. Requires initiative and judgment. Applies advanced skills for the position. Resolves most questions and problems and refers only the most complex issues to higher levels. Works under minimal supervision.
ESSENTIAL DUTIES & RESPONSIBILITIES include the following; other duties may be assigned.
- Supports the account administration process as directed by the Supervisor.
- Clerical and organizational assistance of department correspondence, handling mail, scanning, and other administrative duties.
- Working in a team focused environment and needs to be able to balance priorities for the benefits and progress of team objectives and be able to work and be flexible in a changing work environment.
- Organize and coordinate department functions as requested.
- Greets and assists customers by telephone and virtual conferences in a professional and responsive manner consistent with First Interstate’s Wealth Management standards and guidelines.
- Processes daily business including, but not limited to, distributions, deposits and documentation.
- Sets up new accounts, maintains and updates existing accounts.
- Maintains and inputs data systems as required in a high quality and timely manner.
- Design, organize, and maintain central filing system for the department, including records management and retention tracking.
- Order and maintain supplies; arrange for equipment maintenance.
- Works on continuing education and regulatory training.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Affiliation with our broker dealer required and gained through successful background check and fingerprinting.
EDUCATION and/or EXPERIENCE
High school diploma or general education degree (GED) and 3-5 years’ administrative support experience preferred. Experience within Brokerage, Trust or Finance preferred.
OTHER SKILLS & ABILITIES
Ability to communicate effectively. Ability to work well with co-workers. Ability to properly prioritize workload and remain adaptable under pressure. Computer skills essential. Computer experience with Internet, MS Word & MS Excel required. Knowledge of additional applications preferred. Ability to pay attention to detail required, especially in time-sensitive and pressure situations. Looking for a professional, self-driven/motivated, pleasant individual who is committed to ensuring clients always come first.
LANGUAGE SKILLS
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
REASONING ABILITY
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
PHYSICAL DEMANDS
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee frequently is required to stand, walk, and reach with hands and arms. The employee must frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually low.
**If you are a current FIB employee, please apply through the Career Worklet in the
Employee Portal
.