What are the responsibilities and job description for the Retail Hub Manager position at First Interstate BancSystem?
**If you are a current FIB employee, please apply through the Career Worklet in the Employee Portal. This position is located at our Bozeman, MT Main branch. What’s Important to You We know your career is just one aspect of a meaningful, complex, and demanding life. That’s why we designed our compensation and benefits package to provide employees and their families with as much choice as possible. Generous Paid Time Off (PTO) in addition to paid federal holidays. Student debt employer repayment program. 401(k) retirement plan with a 6% match. The health and happiness of the places we call home matter to us. Learn a little more about what we do for the communities we serve and why we want YOU to be a part of it. We encourage you to apply. Reach for what you want and tell us why your work ethic and willingness to learn make you a natural fit for #TeamFirstInterstate. SUMMARY The Retail Hub Manager is responsible for the delivery of outstanding customer service, achievement of growth goals, operational efficiencies, and development of Financial Service Representatives. This position is available in markets with 4 or more branches and assets in excess of $500MM. They are responsible for developing and maintaining client relationships by utilizing the full spectrum of banking services with emphasis on First Interstate Bank's Service Commitments and in accordance with our vision and values. ESSENTIAL DUTIES AND RESPONSIBILITIES Facilitates integrated delivery of financial services and products, including customized lending, cash management, investment management, etc. by referring clients to the appropriate department or division. Uses the Customer Relationship Management tool to record appropriate activities, incidents, referrals, and marketing. Manages and fosters growth in the top 25 customer relationships of the branch. Manages the selection, placement, performance, development, promotion, and termination of branch employees. Coaches and mentors, all branch employees in learning the skills required for their level of role, including technical expertise of consumer and small business lending. Ensures operational efficiency, compliance, and quality standards are met. Manages all aspects of branch security in accordance with First Interstate Bank's security policy. Oversees positive community relations in the branch market area. Works in a coordinated effort with all branches to in the market to foster One First Interstate in the community. Keeps up to date on regulation changes; follows all Bank policies and procedures, compliance regulations, and completes all required annual or job-specific training. Learns, demonstrates, and fosters the First Interstate corporate culture in all actions and words; takes personal initiative and is a positive example for others to emulate by embraces our vision, mission, and values. MANAGEMENT RESPONSIBILITIES Manages multiple branches and their employees in a market QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. KNOWLEDGE, SKILLS AND ABILITIES Exhibits strong attention to detail including verbal and written instructions. Ability to maintain confidentiality and effectively use tact and diplomacy as it relates to clients and co-workers. Working knowledge and use of a personal computer and various software programs. Demonstrated sales skills. Ability to coach, mentor or train others and teach coursework as a subject matter expert. Previous experience in consumer and small business lending origination preferred. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables EDUCATION AND/OR EXPERIENCE High School Diploma or General Education Degree (GED) required Associate's Degree preferred 7-9 years related experience, training, and/or equivalent combination of education and experience required Supervisory or management experience in retail banking required LICENSES AND CERTIFICATIONS Valid driver's license required Notary License preferred PHYSICAL DEMANDS AND WORKING ENVIRONMENT The physical demands and work environment are representative of those that must be met or encountered to successfully perform the essential functions of the job. In compliance with the Americans with Disabilities Act, the company provides reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. Dexterity of hands/fingers to operate computer keyboard and mouse - Frequently Sitting - Frequently Standing - Occasionally Noise Level - Moderate Typical Work hours - M-F (8-5) Regular and Predictable Attendance - Required **If you are a current FIB employee, please apply through the Career Worklet in the Employee Portal. First Interstate Bank is an equal opportunity employer committed to a diverse workforce and a barrier-free employment process. Employment is based solely on an individual's merit and qualifications directly related to the position. We do not discriminate on the basis of race, color, religion, national origin, ancestry, pregnancy status, sex, age, marital status, disability, medical condition, or any other characteristics protected by law. We make all reasonable accommodations to meet the obligations set forth under the Americans with Disabilities Act (ADA) and state disability laws. In order to ensure reasonable accommodations for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans' Readjustment Assistance Act of 1974, and Title I of the Americans with Disabilities Act of 1990, as amended, individuals that require accommodation in the job application process for a posted position may contact us (406)255-5485, Monday through Friday, 8 am to 5 pm MST or email us at careers@fib.com. All applicants must pass pre-employment screenings including a background check. First Interstate BancSystem participates in E-Verify which will require new employees to verify their identity and employment eligibility through the internet-based system operated by the Social Security Administration (SSA) and the Department of Homeland Security (DHS). E-Verify Notice English or Spanish Right to Work Notice English or Spanish
