Client Service Representative

CLIENT SERVICE REPRESENTATIVE

EXPERIENCE IN HIGH VOLUME CALL SETTING REQUIRED

PREVIOUS EXPERIENCE REQUIRED

We are looking for a friendly, energetic, self-motivated, and professional person who will excel in our reception area. This position is Monday through Friday, 8:00 to 5:00. Will provide exceptional customer service to all clients and teammates. Responsibilities include managing the phones, greeting customers, handling earnest money, managing mail, managing emails, ordering supplies and keeping the office organized and tidy.

The employee must arrive on time to address customer phone calls and visits. Dress code is business professional.

• Manage front desk activities.
• Answer phone in a timely and friendly manner and transfer as needed
• Take accurate messages
• Greet customers and escort to closing rooms
• Manage incoming and outgoing mail
• Collect earnest money via mail or by person and deliver to appropriate source
• Handle special assignments as deemed necessary by manager
• Maintain appearance of front office space
• Order and inventory office supplies on a weekly basis
• Manage the organization and tidiness of the office
• Other duties assigned by supervisor

Qualifications:

• One year of administrative/reception work is required
• High School Diploma or equivalent
• Background in customer service and office environment is preferred
• Able to follow all company procedures and policies including meeting the company customer service expectations
• Experience using Microsoft Word and Outlook is needed
• Candidate should be dependable, reliable and prompt. If you are not a person that can make it to work on time, please do not apply!

Skills:

• Strong oral and written communication skills
• Strong customer service
• Effective listening skills
• Able to multi-task