What are the responsibilities and job description for the Quality Analyst I position at First Insurance Company of Hawaii?
Marketing Statement
About Tokio Marine
Tokio Marine has been conducting business in the U.S. market for over a century and we are licensed in all states, Puerto Rico and the District of Columbia, and write all major lines of Commercial Property and Casualty Insurance. We provide unique insurance and risk management tools from our experienced staff of account executives, underwriters and loss prevention engineers and fair and timely claim settlement from a skilled team of claim professionals. We work with major brokers and leading independent insurance agents throughout the United States to serve the world's largest and most distinguished organizations.
We are committed to creating value for our customers by providing ANSHIN (safety, security and peace of mind). We strive to be creative and passionate as we work towards our long-term success.
Tokio Marine Holdings is Japan's oldest, and one of the largest property and casualty insurers. Founded in 1879, TMNF operates worldwide in 47 countries. With annual revenues of approximately $50 billion and an A.M. Best rating of A , one of the highest in the industry, we are one of the top 20 insurance providers worldwide.
Job Summary
Deliver outstanding customer satisfaction by providing analytical and technical support to the business community through the validation of solutions that help achieve strategic business goals. This role is expected to maintain a high level of productivity and work well in a team environment while executing test plans, documenting test results and responding to vendor and user inquiries. This role also provides production support, as well as performs and documents detailed data analysis.
Essential Job Functions
TMA believes the perfect candidate is more than just a resume. If you don't meet every single requirement, but are still interested in the job, we encourage you to apply.
Benefits
We offer a comprehensive benefit package, which includes a generous 401K match. Our rich history of outstanding results and growth allow us to focus our business plan on continued growth, new products, people development and internal career opportunities.
EEO Statement
Tokio Marine Management is an Equal Opportunity Employer. In order to remain competitive we must attract, develop, motivate, and retain the most qualified employees regardless of age, color, race, religion, gender, disability, national or ethnic origin, family circumstances, life experiences, marital status, military status, or sexual orientation.
About Tokio Marine
Tokio Marine has been conducting business in the U.S. market for over a century and we are licensed in all states, Puerto Rico and the District of Columbia, and write all major lines of Commercial Property and Casualty Insurance. We provide unique insurance and risk management tools from our experienced staff of account executives, underwriters and loss prevention engineers and fair and timely claim settlement from a skilled team of claim professionals. We work with major brokers and leading independent insurance agents throughout the United States to serve the world's largest and most distinguished organizations.
We are committed to creating value for our customers by providing ANSHIN (safety, security and peace of mind). We strive to be creative and passionate as we work towards our long-term success.
Tokio Marine Holdings is Japan's oldest, and one of the largest property and casualty insurers. Founded in 1879, TMNF operates worldwide in 47 countries. With annual revenues of approximately $50 billion and an A.M. Best rating of A , one of the highest in the industry, we are one of the top 20 insurance providers worldwide.
Job Summary
Deliver outstanding customer satisfaction by providing analytical and technical support to the business community through the validation of solutions that help achieve strategic business goals. This role is expected to maintain a high level of productivity and work well in a team environment while executing test plans, documenting test results and responding to vendor and user inquiries. This role also provides production support, as well as performs and documents detailed data analysis.
Essential Job Functions
- Executes test plans for policy administration and other business-related systems. Assists in the development of departmental SOPs, business application user manual(s), and user-facing notices regarding system changes.
- Work with department management to design and develop documents, forms, and application configurations according to technical specifications and business requirements.
- Review and document test results. Submit detailed problem reports to the vendor as needed. Work with manager to triage open issues before reporting to the vendor. Suggest possible training or other internal responses.
- Work with users on reported problems to define issue for faster vendor resolution. Provide vendor support by responding to inquiries for data and clarification on reported issues.
- Provide production research support in determining the nature, impact, and extent of issues. Respond to inquiries, researching possible problems, and help develop workarounds as needed.
- Help meet all departmental goals, comply with departmental and corporate policies and procedures, and provide backup for others.
- Assist the offshore team with business application issues.
- Collaborate with CUW, FUW, Operations, Accounting, Audit, and other Tokio Marine Departments on policy administration and other business-related systems issues and concerns.
- Comply with proper internal controls as necessary to conduct job functions and/or carry out responsibilities and/or administrative activities at Tokio Marine.
- Bachelor's Degree preferred (preferably in Business, Computer Science or Mathematics).
- Commercial Insurance experience helpful.
- Experience with SQL query writing and BI tools such as Cognos helpful.
- Good oral and written communication skills.
- Strong customer service orientation (responsive, consultative, collaborative, and accurate).
- Ability to be flexible, follow tight deadlines, juggle multiple products, organize and prioritize work as instructed.
TMA believes the perfect candidate is more than just a resume. If you don't meet every single requirement, but are still interested in the job, we encourage you to apply.
Benefits
We offer a comprehensive benefit package, which includes a generous 401K match. Our rich history of outstanding results and growth allow us to focus our business plan on continued growth, new products, people development and internal career opportunities.
EEO Statement
Tokio Marine Management is an Equal Opportunity Employer. In order to remain competitive we must attract, develop, motivate, and retain the most qualified employees regardless of age, color, race, religion, gender, disability, national or ethnic origin, family circumstances, life experiences, marital status, military status, or sexual orientation.
Salary : $60,000 - $65,000