Associate III or Senior Associate, Billing

*This position is located on the island of Oahu and candidates must work in the state of Hawaii upon hire*

Marketing Statement:

Join our purpose-driven team and make a difference in people’s lives. We offer flexible work options and professional development opportunities in Hawaii and beyond to help you thrive both personally and professionally. Be a part of a local team that is dedicated to helping others in their time of need and make a meaningful impact every day. At First Insurance Company of Hawaii, we meet challenges and opportunities creatively and collaboratively. We pride ourselves on our inclusive company culture and core values: Respect, Integrity, Creating the Future for our Company and Community, and Excellence in Customer Service.

Typical duties include but are not limited to:

• Maintain direct bill receivables and correspond with business associates on open receivables
• Research and respond to customer inquiries via phone or email
• Identify and resolve policy and billing issues
• Analyze and interpret various accounting journals, policies, and procedures
• Prepare Journal Entries
• Perform SOX compliance duties
• Other duties as assigned by Supervisor(s)

Qualifications / Experience:

• Keyboard 35 wpm
• Basic proficiency of MS Office applications (i.e. Word, Excel, Outlook, Adobe Acrobat)
• Excellent oral and written communication skills with strong relationship building skills necessary to service customers.
• An effective communicator who has strong relationship building skills necessary to service internal/external customers
• Customer service skills - professional telephone etiquette, empathetic communicator, problem solving and analytical abilities
• Team player and good work ethics
• Able to adapt to changing circumstances
• Performs well under pressure of deadlines and completes assigned tasks in a prompt and reliable manner
• Able to manage high volume of work in a multi-task environment
• Strong critical thinking and problem-solving skills

Associate III (along with the above qualifications):

• High school diploma
• 2 years general office experience

Senior Associate (along with the above qualifications):

• 2 year college degree or equivalent work experience
• 3 years general office experience

Preferred Qualifications:

• Accounts receivable, collections and/or insurance experience
• Guidewire Billing Center experience

Special Circumstances:

• May require periodic overtime

Salary Range:

$39,000 to $55,800 annually

Benefits:

We offer a comprehensive benefit package which includes a 401(k) savings plan with company match, profit-sharing, wide-ranging health benefits, generous family wellbeing leave, attractive time off benefits (vacation/floating holiday/sick/observed holidays), tuition assistance, a discounted insurance rate, life and disability insurance options, and more!

EEO Statement:

Tokio Marine Group of Companies (including, but not limited to the Philadelphia Insurance Companies, Tokio Marine America, Inc., TMNA Services, LLC, TM Claims Service, Inc. and First Insurance Company of Hawaii, Ltd.) is an Equal Opportunity Employer. In order to remain competitive we must attract, develop, motivate, and retain the most qualified employees regardless of age, color, race, religion, gender, disability, national or ethnic origin, family circumstances, life experiences, marital status, military status, sexual orientation and/or any other status protected by law.