Valet and Bell Services Operations Manager

Job Overview
We are seeking a dynamic and experienced Valet and Bell Services Operations Manager to oversee the daily operations of our guest services team. This leadership role requires a strong background in hospitality, customer service, and vehicle management, with a focus on delivering exceptional guest experiences. The ideal candidate will possess excellent communication skills, a passion for hospitality, and the ability to manage a team effectively in a fast-paced environment. Experience with driving, cash handling, and bilingual communication is highly valued to ensure seamless service delivery and operational efficiency.

Duties

• Supervise and coordinate valet parking and bell services to ensure timely and courteous guest assistance
• Oversee parking operations within parking facilities, maintaining safety and efficiency standards
• Manage driver schedules, assign tasks, and monitor performance to optimize service quality
• Train staff on guest service protocols, safety procedures, and proper vehicle handling techniques
• Handle guest inquiries, resolve issues promptly, and ensure high levels of customer satisfaction
• Oversee parking revenue procedures, cashiering activities, and retail math accuracy during shift operations
• Maintain communication between team members and other departments to facilitate smooth operations
• Ensure compliance with company policies, safety regulations, and local parking ordinances
• Work shifts as a part of the operations team directly performing the same tasks asked of your team.

Requirements

• Proven leadership experience in Valet parking operations, guest services or hospitality management.
• Strong driving skills with manual transmission experience preferred; valid driver’s license required.
• Excellent communication skills; bilingual abilities are highly desirable to serve diverse guests effectively
• Demonstrated ability in customer service with a professional demeanor under pressure
• Experience in Revenue management, retail math, cash handling, and managing financial transactions accurately
• Leadership skills with the ability to motivate, train and manage a team effectively
• Exceptional organizational skills with attention to detail in a fast-paced setting

This role offers an opportunity to lead a vital guest services team while ensuring operational excellence. We value professionalism, dedication, and a commitment to providing outstanding guest experiences.

Job Type: Full-time

Pay: $50,000.00 - $52,000.00 per year

Benefits:

• Health insurance

Work Location: In person

Salary : $50,000 - $52,000