What are the responsibilities and job description for the Restaurant Host - In Room Dining Server position at First Hospitality?
What's in it for you...
Restaurant Hosts are often the first smiling face the guest sees when arriving to the restaurant. Responsible for ensuring quick, engaging, and effective communication with guests, the restaurant host plays a critical role in overall guest satisfaction. Restaurant Hosts must maintain communication with restaurant management and servers and seat guests according to preferences and restaurant capability. The Restaurant Host is also responsible for delivering room service orders to guests.
Shifts scheduled for first shift 6AM-2PM and second shift 4PM-10PM roughly. Open availability is required.
What you'll be doing...
Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company. First Hospitality's strategic vision is to create value for all through excellence and an openness to doing things differently.
First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee's differences are respected and valued to better meet the varying needs of the customers we serve. FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness. Equal Opportunity Employer.
- Hotel discount at locations worldwide!
- Paid time off!
- Professional development and promotion opportunities!
- 401(k) available for all associates!
- Benefits effective day one - medical, dental, vision, and supplemental plan options!
- Food discounts!
- Earn tips on room service orders!
Restaurant Hosts are often the first smiling face the guest sees when arriving to the restaurant. Responsible for ensuring quick, engaging, and effective communication with guests, the restaurant host plays a critical role in overall guest satisfaction. Restaurant Hosts must maintain communication with restaurant management and servers and seat guests according to preferences and restaurant capability. The Restaurant Host is also responsible for delivering room service orders to guests.
Shifts scheduled for first shift 6AM-2PM and second shift 4PM-10PM roughly. Open availability is required.
What you'll be doing...
- Set up the restaurant and/or lounge area for service
- Stock all areas with necessary items, equipment, and tools, and manage stock throughout shift
- Provide each guest an individualized greeting using charisma and stylized communication
- Purposefully navigate and seat each guest with respect to individual requests
- Warmly accept telephone calls consistent with brand standards, thoughtfully listen to each guest inquiry, and provide accurate information or assistance
- Deliver room service orders
- Maintain cleanliness of restaurant spaces to be inviting and accommodating
- Effectively communicate with restaurant staff and management to ensure quality guest experiences and smooth restaurant operation
- Complete additional duties as assigned
- Ability to speak, read, write, and understand primary language(s) used in the workplace
- Able to stand, walk, grasp, bend, and pivot repeatedly
- Able to lift up to 30 pounds occasionally
- Flexible availability
- Previous Host and/or In Room Dining experience strongly preferred
Founded in 1985 and based in Chicago, First Hospitality is a forward-thinking hotel development, investment, and management company. First Hospitality's strategic vision is to create value for all through excellence and an openness to doing things differently.
First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employee's differences are respected and valued to better meet the varying needs of the customers we serve. FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness. Equal Opportunity Employer.