What are the responsibilities and job description for the Intern - Digital Banking Support position at First Horizon?
Location: On site at location listed in job posting.
Internship Program Duration:
- June 22nd – August 14th, required duration
- Internship can extend to September 30th - optional duration
Pay: $20
Bonus:
- $500 for completing the full 8-week program (summer‑only commitment; for students who work while school is out)
- $1,500 for students who continue part‑time after fall classes begin
Training: 5-7 days
Summary
The Digital Customer Experience Specialist Representative will be the final point of contact to handle all technical issues for Retail/SMB Online Banking and Retail/SMB Mobile Banking. The primary duty of this position is to resolve customer issues and to support requests submitted for review and approval. Mastering the ability to problem solve using their knowledge of the system, proven research techniques and utilize IT resources that are available. Responsible for developing/testing solutions for Quicken & QuickBooks. Report design, reliability, and navigational problems to the appropriate technology team and communicating proven workaround solutions with other DTS team members and management.
At First Horizon Bank Operations, we are on a mission to deliver a seamless customer experience. We are passionate about doing things right and doing the right things. We collaborate with each other and with our internal business partners to delight our customers. We believe in creating an environment where everyone’s ideas are valued so that the team operates at its best. Our team members serve with humility and a deep commitment to their responsibility to be the best at serving their customers one opportunity at a time.
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Education and/or Work Experience Requirements: Overall core competencies include: • Working knowledge of Online and Mobile Banking Products and Services. HOURS: • 25-40 hour work week - Monday – Saturday various schedules from 8:00 AM – 10:00 PM Preferred Qualifications: • High school diploma required for consideration • BA, BS degree or equivalent preferred • Two (2) to three (3) years of experience in bank product service/operations. • One (1) to two (2) years of experience with Help Desk or equivalent technical support role. • Experience with online banking products, and mobile devices. Physical Requirements:
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