What are the responsibilities and job description for the Business Transformation Consultant position at First Horizon?
Location: New Orleans, LA
About the Role:
As a Business Transformation Consultant at First Horizon Bank, you will be a key driver of large-scale transformational initiatives designed to increase revenue, reduce expense, and improve client experience.
You will partner closely with bank leadership and teams across departments to identify opportunities, design impactful solutions, and successfully execute major change projects, ensuring a sustainable hand-off to operational teams.
Key Responsibilities:
- Work with executive and senior leadership to identify high-impact transformation opportunities aligned with strategic priorities.
- Lead the planning, execution, and delivery of transformation projects, with a primary focus on revenue growth, expense management, and elevating client experience.
- Develop detailed business cases and roadmaps for transformation programs, including defining key performance indicators and success metrics.
- Build effective partnerships with associates across multiple business units to facilitate buy-in, knowledge transfer, and smooth project hand-offs.
- Identify and manage risks, issues, and dependencies throughout the project lifecycle, communicating proactively with stakeholders.
- Transfer ownership of completed transformation initiatives to respective business teams, ensuring readiness for ongoing operational success.
- Stay abreast of emerging trends, industry regulations, and best practices in banking and financial services to inform innovative transformation solutions.
Qualifications:
- 3 to 10 years of experience in the banking sector, with demonstrated expertise in business practices, project management, and/or strategic change.
- Proven track record leading large-scale, transformational initiatives in a banking or financial services environment.
- Excellent problem-solving, analytical, and communication skills, with the ability to interact confidently with senior leaders and associates at all levels.
- Strong organizational and project management abilities, including experience with change management techniques.
- Ability to thrive in a fast-paced, collaborative, and evolving environment.
About Us
First Horizon Corporation is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel. Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S. The Company and its subsidiaries offer commercial, private banking, consumer, small business, wealth and trust management, retail brokerage, capital markets, fixed income, and mortgage banking services. First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S. Bank. More information is available at www.FirstHorizon.com.
Benefit Highlights
• Medical with wellness incentives, dental, and vision
• HSA with company match
• Maternity and parental leave
• Tuition reimbursement
• Mentor program
• 401(k) with 6% match
• More -- FirstHorizon.com/First-Horizon-National-Corporation/Careers/Our-Benefits
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