What are the responsibilities and job description for the Card Services Applications Support Analyst position at First Hawaiian Bank?
Job Description
First Hawaiian Bank is seeking a Card Services Applications Support Analyst to join our Card Services Operations team.
Compensation
The salary range for this role is $71,000 to $95,000/yr; commensurate with experience.
Schedule
Monday to Friday 8:00AM - 5:00 PM (hours may vary)
Responsibilities
The Vendor Applications Specialist supports day to day administration, testing, and monitoring of third party platforms that enable card product and servicing capabilities. This role executes platform changes, performs end to end testing, documents results, and partners with cross functional teams to maintain reliable operations and a compliant customer experience.
Qualifications
First Hawaiian Bank is seeking a Card Services Applications Support Analyst to join our Card Services Operations team.
Compensation
The salary range for this role is $71,000 to $95,000/yr; commensurate with experience.
Schedule
Monday to Friday 8:00AM - 5:00 PM (hours may vary)
Responsibilities
The Vendor Applications Specialist supports day to day administration, testing, and monitoring of third party platforms that enable card product and servicing capabilities. This role executes platform changes, performs end to end testing, documents results, and partners with cross functional teams to maintain reliable operations and a compliant customer experience.
Qualifications
- Bachelor’s degree in business, information systems, or related field; or an equivalent combination of education and relevant experience required.
- Three (3) years of experience in payment processing operations, card portfolio support, platform/system administration, QA/testing, compliance, and/or vendor support, including experience supporting SOX requirements, access controls, or vendor due diligence required.
- Additional education/coursework in a technical field such as Computer Science, Math, Statistics, etc. a plus.
- Basic data/query skills (e.g., SQL) and visualization (e.g., Power BI/Tableau), preferred.
- Proficient in the Microsoft Office suite, including Word, Excel, and PowerPoint
- Excellent written and verbal communication skills to enable effective working relationships with key partners
- Highly organized, detail-oriented, and able to manage competing priorities
- Experience executing system testing, validating enhancements, documenting results, and supporting production changes.
- Exposure to cross ‑ functional collaboration (Technology, Operations, Compliance, Risk, Product, Vendor Management).
- Proficiency with Excel (lookups, pivots), documentation tools (e.g., Confluence/SharePoint), and ticketing/ALM tools (e.g., JIRA, ServiceNow).
- Strong attention to detail, organization, and documentation skills.
Salary : $71,000 - $95,000