What are the responsibilities and job description for the Banking Consultant position at First Hawaiian Bank?
Job Description
We are currently seeking a collaborative, customer-focused, goals-oriented Banking Consultant to join our Lihue Branch Team. In this role, you will be responsible for delivering an exceptional in-branch customer service experience by proactively engaging with customers to identify needs, demonstrating our digital banking options, fulfilling customers’ day-to-day transactional needs, as well as advising customers on the full range of financial products and services available to suit their financial needs.
Work Schedule
Monday-Friday 8:00am-5:00pm; Rotational Saturday (hours may vary)
Compensation
Pay starts at $21.50 - $25.50/hr, commensurate with experience; plus sales incentives.
Responsibilities
In this role, you will be responsible for delivering an exceptional in-branch customer service experience by proactively engaging with customers to identify needs, demonstrating our digital banking options, fulfilling customers’ day-to-day transactional needs, as well as advising customers on the full range of financial products and services available to suit their financial needs.
Qualifications
The ideal candidate will have:
We are currently seeking a collaborative, customer-focused, goals-oriented Banking Consultant to join our Lihue Branch Team. In this role, you will be responsible for delivering an exceptional in-branch customer service experience by proactively engaging with customers to identify needs, demonstrating our digital banking options, fulfilling customers’ day-to-day transactional needs, as well as advising customers on the full range of financial products and services available to suit their financial needs.
Work Schedule
Monday-Friday 8:00am-5:00pm; Rotational Saturday (hours may vary)
Compensation
Pay starts at $21.50 - $25.50/hr, commensurate with experience; plus sales incentives.
Responsibilities
In this role, you will be responsible for delivering an exceptional in-branch customer service experience by proactively engaging with customers to identify needs, demonstrating our digital banking options, fulfilling customers’ day-to-day transactional needs, as well as advising customers on the full range of financial products and services available to suit their financial needs.
Qualifications
The ideal candidate will have:
- Associate’s degree in a business-related field, equivalent work experience; or
- High school diploma or equivalent and 2 years’ experience in a sales and service environment required.
- 2 years of experience in cash handling required.
- 2 years of experience in customer service, referrals and sales required.
- Retail / branch banking experience in operations and sales or similar experience within the financial services industry preferred.
- Extensive knowledge of banking/financial products and services, and ability to comprehend and grasp finance and credit concepts preferred.
- Must project a welcoming presence when interacting with customers.
- Strong verbal, written, and interpersonal communication skills.
- Must be digitally savvy, confident and well-versed on the use of digital banking technology to fulfill routine day-to-day needs.
- Detail oriented with excellent follow-through.
- Agile and resourceful as it relates to working in a fast-paced changing environment.
- Upbeat and positive, growth mindset, and quick learner.
- Ability to work both independently and as part of a larger team.
- Ability to handle confidential matters judiciously.
Salary : $22 - $26