What are the responsibilities and job description for the Member Service Representative II position at First Harvest Credit Union?
MEMBER SERVICE REPRESENTATIVE II
Job Category: Customer Service/Banking
Location: Deptford, New Jersey
First Harvest Credit Union is a diverse, full-service financial institution serving members throughout South Jersey. We are a family of passionate people, dedicated to serving the community and living out our mission to provide quality financial solutions and world-class service to our members while delivering our social commitment in the communities we serve.
We care about our employees and strive to create an environment where people thrive, partnerships prevail, and performance excels. In addition to offering the best career development opportunities, benefits, flexibility, and work environment possible, we truly listen to ideas from employees at all levels and work together to solve problems. Here at First Harvest, we work hard, play hard, reward each other, and treat each other like family.
A DAY IN THE LIFE OF A MEMBER SERVICE REPRESENTATIVE II
As a Member Service Representative, you directly contribute to the success of our credit union by providing our members with high-quality customer service. You conduct both basic and complex transactions, including deposits, transfers, withdrawals, payments, wire and Western Union paperwork, stop payments, payroll set up, and opening or closing accounts. When engaging with members, you take care to understand their financial needs as well as make recommendations for appropriate products and services that help them make the most effective use of what we offer.
In addition, you use various sales techniques to meet established individual and group sales goals. At times, you attend off-site events for business development opportunities to increase membership at our credit union. You make outbound calls to members regarding outstanding loan approvals, various products or services, and to get feedback on their experience with our financial institution. To stay up to date on any changes, you actively participate in self-development education programs as well as compliance courses through our training department and digital university. You enjoy having a job where you get to help people fulfill their financial goals while growing a successful career in banking!
Qualification Requirements
Educational/Training Requirement:
- High School Diploma or GED
- Associates degree, preferred
Experience:
- Minimum of six months experience working as a MSR I, or related position in a financial institution
- Prior sales experience, preferred
Knowledge, Skills, and Abilities:
- Knowledge of general banking regulations and credit union policies and procedures
- Proficient with Microsoft Office Suite, Outlook and using the web
- Excellent communication and interpersonal skills
- Excellent customer service skills
- Professional appearance and demeanor
- Ability to work with limited supervision and exercise judgement
- Basic knowledge of sales techniques
- Available to travel to other branches and off-site company events when required
Physical Requirements:
The physical demands of the position require being able to stand for up to eight (8) hours per day, lift items weighing an estimated 5-10lbs or more and perform repetitive hand movements on a keyboard.
Americans with Disabilities Act (ADA):
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job duties of the position. If you need to request and accommodation, please contact Talent Services at 856-232-9000 ext. 5108 or via email to HR@firstharvestcu.com.
First Harvest Credit Union is an Equal Opportunity Employer/Veterans/Disabled