What are the responsibilities and job description for the Loan Collections Specialist position at First Guaranty Bank?
Great employees are essential to maintaining the confidence our customers place in us. FGB believes that our employees are our greatest asset as demonstrated in their professionalism and dedication. We encourage open communication and strive to cultivate an environment in which our employees will contribute new ideas and innovations that will help us excel. As we grow, we want YOU to join our team to help fulfill our mission of serving the banking needs in our local communities.
Our full-time employees are eligible for amazing benefits including medical, dental, vision, and basic life/AD&D insurance, prescription drug benefits, long term disability, and salary continuance (short-term disability). In addition, they get paid holidays, paid vacation and sick leave, a tuition reimbursement program, 401k, section 125 cafeteria plan, and the opportunity to earn FGB stock grants. Apply today to enjoy these benefits and more!
Position Summary
The Loan Collections Specialist is responsible for the collection of assigned delinquent accounts for all types of loans.
Essential Duties and Responsibilities
- Contact borrowers with past due and charged off accounts by phone, mail, or in person to request payment.
- Negotiate and recommend extensions or modifications to the Special Assets Manager as well as workout payment schedules with borrowers.
- Review assigned accounts to determine if collection methods have been effective.
- Recommend to Special Assets Manger account to review for special attention or intensified collection actions.
- Maintain accurate and complete records on Past due accounts and collection actions.
- Prepare reports regarding past due accounts and collection activities.
- Ensure that loan collection actions on assigned accounts are appropriate and timely, and that established policies and procedures are observed.
- Monitor loans in Bankruptcy.
- Timely file all bankruptcy documents to ensure the bank’s position.
- Prepare all necessary loan documentation to send to collection agents or attorney to initiate foreclosure or collection action.
- Monitor status of all loans in foreclosure or collection.
- Assist in the liquidation of repossessed assets and maintain files.
- Assist in filing and maintain SA files and documents
- Adhere to the BSA Policy and all other Bank Policies.
- Other duties and responsibilities as may be assigned by supervisor.
Minimum Qualifications (Education, Experience, Skills)
- 1 year of experience in collections
- Proficient in Word and Excel
- Excellent phone etiquette
- Ability to meet deadlines
- Ability to handle difficult situations
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk and hear. The employee frequently is required to use hands or fingers, handle, or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate.
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will posses the skills aptitudes and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.