Restaurant Assistant Manager

Restaurant Assistant Manager

Join our newly revitalized Horseshoe Restaurant! Be part of an exciting new chapter with fresh ideas, a renewed focus on guest service, and opportunities to help shape the future of our restaurant.

Department: Food & Beverage

Location: First Gold Gaming Resort – Horseshoe Restaurant & Bar

Reports To: Food & Beverage Director, Food & Beverage Manager, and Kitchen Manager

Direct Reports: Front-of-House (FOH) Staff

Employment Status: Full-Time, Hourly

Schedule Requirement: Nights, Mid-Shifts, Days, Weekends, Holidays, and All Major Event Periods

Position Summary

The Restaurant Assistant Manager is responsible for assisting in the leadership and supervision of all front-of-house operations within the Horseshoe Restaurant & Bar. The position ensures consistent adherence to service standards, operational procedures, regulatory requirements, and company policies. This role works under the direction of the Food & Beverage Director, Food & Beverage Manager, and Kitchen Manager while providing direct oversight and support to FOH employees. Full shift flexibility is required, including evenings, weekends, holidays, and major Deadwood event periods.

Essential Duties and Responsibilities

Operational Leadership:

• Oversee front-of-house operations to ensure efficient and consistent service.
• Maintain the cleanliness, organization, and readiness of FOH areas.
• Ensure all opening, mid-shift, and closing procedures are completed accurately.
• Monitor guest flow and service timing.
• Coordinate with the Kitchen Manager on order accuracy and communication.

Staff Supervision and Development:

• Supervise and support FOH employees.
• Provide training, coaching, and corrective action.
• Enforce dress code, grooming standards, and conduct requirements.
• Assist with hiring, onboarding, and evaluations.

Guest Relations:

• Address guest issues promptly and professionally.
• Maintain visibility on the floor to assist guests and staff.
• Ensure all FOH staff deliver consistent, high-quality service.

Compliance and Safety:

• Ensure compliance with food safety, sanitation, and alcohol service regulations.
• Enforce PPE policies and safety procedures.
• Complete incident reports and follow-up actions.

Administrative Responsibilities:

• Maintain accuracy in POS management, including voids, discounts, and cash handling.
• Assist with inventory and waste control.
• Support menu changes, specials, and promotions.
• Communicate operational concerns and staffing needs to management.

Qualifications

• 3–5 years of proven restaurant or hospitality management experience (required).
• Strong leadership ability with experience enforcing policies and maintaining accountability.
• Excellent communication, organizational, and problem-solving skills.
• Ability to manage high-pressure, fast-paced environments.
• Knowledge of food safety standards and alcohol service laws.
• Proficiency in POS systems and manager-level functions.
• Full availability for all shifts, weekends, holidays, and major events.
• Reliable attendance and professional conduct.

Physical Requirements

• Ability to stand and walk for 8–10 hours.
• Ability to lift up to 40 lbs.
• Ability to bend, reach, and move quickly in a high-volume environment.

Work Environment

• Fast-paced casino restaurant setting.
• Exposure to noise, kitchen equipment, and fluctuating temperatures.
• Requires mobility, awareness, and multitasking.