Treasury Management Support Representative II

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We’re always looking for bright individuals to join our growing organization. As a part of the First Financial Family, we will invest in your development and provide a dynamic work environment where you’re challenged, valued and empowered every day. We strive to be the best destination for the industry’s top talent, creating a diverse, collaborative workplace that celebrates innovation and change. We are one team, working together to get things done.

Job Description:

Office Location:

Abilene, Texas, United States

SCOPE/CONTACTS:

This position provides client support to external and internal customers for all Treasury Management Products.

ESSENTIAL FUNCTIONS:

• As a Treasury Management Client Support Representative, the incumbent must understand and maintain knowledge of call queues, and products while utilizing all resources available.
• Will be responsible for providing high-quality, high-touch telephone and written customer service to business and commercial clients regarding inquiries, complaints, and requests related to deposit and treasury services;
• identifying and resolving customer issues/problems in a prompt and timely manner, while handling both inbound and outbound customer communications.
• The candidate will serve as a client contact regarding Treasury Management products and service, facilitating resolution of client issues/problems;
• Maintain a working knowledge of the organization, products, services and policies.

MINIMUM QUALIFICATIONS:

• Must have at least 60 hours of college credits or at least 1 year of banking or call center experience.
• Ideal candidates will also have at least one years of strong customer service experience, preferably in financial services or related field.
• Must be able to provide high-touch, professional, reliable and prompt customer service to First Financial commercial clients.
• Must be able to master all call queues and programs with little assistance.
• Excellent written/verbal communication and customer service skills, proficiency in Windows based applications and the ability to meet training standards is also required.
• Analytical skills geared toward problem solving, time management, and prioritization are essential.

The above statements reflect the general details considered necessary to decide the principal functions of the job identified and shall not be construed as a detailed description of all work requirements that may be inherent in the job.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)