What are the responsibilities and job description for the Credit Card Collector position at First Financial Bank NA?
Collector – Credit Cards
Location: Operations Center Terre Haute, IN (On-Site)
Status: Full-Time, Hourly Non-Exempt
Why Join First Financial Bank?
If you are a detail-oriented and driven professional who enjoys problem-solving and helping clients resolve financial challenges, our Collector – Credit Cards position could be an excellent fit. This role plays a key part in maintaining the bank’s financial health by managing delinquent credit card accounts and building productive customer relationships. Join a team that values integrity, accountability, and client success—and where your work makes a meaningful impact every day.
What You’ll Do
First Financial Bank is a dynamic financial institution with over $6 billion in assets and a proud history dating back to 1834. With more than 75 banking centers across five states , we are committed to empowering our clients, fostering personal growth, and building community.
Joining First Financial Bank means becoming part of a legacy where your work directly contributes to the stability and growth of the communities we serve. Here, you are more than an employee; you are an essential member of a team dedicated to living out the values of "One First" every day. Be part of a bank that values your contributions and invests in your future!
Ready to Join Us?
Apply now and take the next step in your banking career! We review all applications and will respond promptly.
First Financial Bank is an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, military and/or veteran status, or any other Federal or State legally protected classes.
Location: Operations Center Terre Haute, IN (On-Site)
Status: Full-Time, Hourly Non-Exempt
Why Join First Financial Bank?
If you are a detail-oriented and driven professional who enjoys problem-solving and helping clients resolve financial challenges, our Collector – Credit Cards position could be an excellent fit. This role plays a key part in maintaining the bank’s financial health by managing delinquent credit card accounts and building productive customer relationships. Join a team that values integrity, accountability, and client success—and where your work makes a meaningful impact every day.
What You’ll Do
- Resolve Delinquencies: Act as the primary contact for credit card accounts deemed delinquent, managing collections with professionalism and empathy.
- Provide Solutions: Answer incoming calls to assist customers with balance and transaction questions. Contact customers via phone, mail, or in person to discuss overdue payments, explore financial counseling options, and work out repayment plans.
- Process Recoveries: Track, post, and manage recovery payments for charged-off credit card accounts.
- Collaborate with Counsel: Provide documentation and case support to external collection attorneys and agencies as needed.
- Negotiate Settlements: Work with customers and credit counseling services to negotiate and process settlements on past-due accounts.
- Maintain Records: Assemble charge-off files and ensure all documentation is complete and accurate.
- Stay Compliant: Apply thorough knowledge of the CARD Act and ensure all activities comply with regulatory and bank-specific policies.
- High school diploma or equivalent
- Prior banking or collection experience preferred
- Working knowledge of Microsoft Word, Excel, and other relevant software
- Strong verbal and written communication skills
- Attention to detail and strong organizational skills
- Ability to problem-solve and work independently
- Familiarity with financial counseling processes and recovery best practices
- Ability to commute to the primary work location and occasionally to other work locations within driving distance.
- Ability to remain in a stationary position for up to 75% of an eight (8) hour workday.
- Ability to review information and details at close range (within a few feet).
- Competitive Pay & Benefits: Medical, dental, vision, and employer-paid life and disability insurance.
- Financial Perks: 401(k) match, Employee Stock Ownership Program (ESOP), and banking benefits.
- Work-Life Balance: Paid time off, including 11 Federal Reserve bank holidays.
- Growth Opportunities: Tuition assistance and professional development programs.
- A Supportive Culture: Integrity, collaboration, innovation, and respect are at the heart of what we do.
First Financial Bank is a dynamic financial institution with over $6 billion in assets and a proud history dating back to 1834. With more than 75 banking centers across five states , we are committed to empowering our clients, fostering personal growth, and building community.
Joining First Financial Bank means becoming part of a legacy where your work directly contributes to the stability and growth of the communities we serve. Here, you are more than an employee; you are an essential member of a team dedicated to living out the values of "One First" every day. Be part of a bank that values your contributions and invests in your future!
Ready to Join Us?
Apply now and take the next step in your banking career! We review all applications and will respond promptly.
First Financial Bank is an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, military and/or veteran status, or any other Federal or State legally protected classes.