What are the responsibilities and job description for the Contact Center Associate position at First Financial Bank NA?
Location: OPS CENTER, TERRE HAUTE, IN
Status: Full-Time, Hourly Non-Exempt
Why Join First Financial Bank?
If you are a client-focused professional who enjoys assisting clients with their banking needs in a fast-paced environment, our Contact Center Associate role could be a great fit! You'll be the first point of contact for clients, helping with everything from loan payments to debit card questions and online banking support. Each call is a chance to help someone and uncover what they truly need—this role is perfect for someone who is curious, tech-savvy, and enjoys solving puzzles. If you love variety, working on a collaborative team, and making a difference with each call, apply today!
What You’ll Do
First Financial Bank is a dynamic financial institution with over $5.5 billion in assets and a proud history dating back to 1834. With more than 75 banking centers across five states , we are committed to empowering our clients, fostering personal growth, and building community.
Joining First Financial Bank means becoming part of a legacy where your work directly contributes to the stability and growth of the communities we serve. Here, you are more than an employee; you are an essential member of a team dedicated to living out the values of "One First" every day. Be part of a bank that values your contributions and invests in your future!
Ready to Join Us?
Apply now and take the next step in your banking career! We review all applications and will respond promptly.
First Financial Bank is an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, military and/or veteran status, cross-bases issues, or any other Federal or State legally protected classes.
Status: Full-Time, Hourly Non-Exempt
Why Join First Financial Bank?
If you are a client-focused professional who enjoys assisting clients with their banking needs in a fast-paced environment, our Contact Center Associate role could be a great fit! You'll be the first point of contact for clients, helping with everything from loan payments to debit card questions and online banking support. Each call is a chance to help someone and uncover what they truly need—this role is perfect for someone who is curious, tech-savvy, and enjoys solving puzzles. If you love variety, working on a collaborative team, and making a difference with each call, apply today!
What You’ll Do
- Support Clients: Answer account-specific questions about deposits, balances, and transactions with clarity and professionalism.
- Solve Problems: Identify root issues, ask effective questions, and guide clients toward the right solutions—even when they’re unsure what they need.
- Assist Digitally: Help clients log in, navigate online banking, and resolve debit card issues.
- Manage Loan Inquiries: Provide answers about loan balances, payments, and internal transfers between accounts.
- Navigate Systems: Use internal tools and resources efficiently to find information and resolve concerns.
- Resolve Issues First-Time: Aim to fully resolve client needs in a single interaction whenever possible.
- Communicate Clearly: Maintain a calm and confident tone, especially in escalated situations, and de-escalate with empathy.
- Adapt Quickly: Thrive in a fast-paced environment where each client interaction is unique.
- Continuously Learn: Benefit from a thorough and ongoing training experience guided by talented bankers.
- High school diploma or equivalent.
- Minimum 1 year of experience customer service.
- Bank teller experience with a knowledge of retail banking products and services is preferred.
- Ability to adapt quickly in a fast-paced environment.
- Detail-oriented with excellent problem-solving skills.
- Comfort with technology and navigating multiple computer systems.
- Strong problem-solving skills with a knack for figuring things out independently.
- Clear and confident written and verbal communication skills.
- Patience and empathy to support a wide range of client needs; AS400 experience is preferred.
- Team mindset with the flexibility to shift gears and support others.
- Willingness to learn and grow your knowledge across banking services
- Ability to work occasional weekends and extended hours.
- Ability to commute to the primary work location and occasionally to other work locations within driving distance.
- Ability to remain in a stationary position for up to 75% of an eight (8) hour workday.
- Ability to review information and details at close range (within a few feet).
- Competitive Pay & Benefits: Medical, dental, vision, and employer-paid life and disability insurance.
- Financial Perks: 401(k) match, Employee Stock Ownership Program (ESOP), and banking benefits.
- Work-Life Balance: Paid time off, including 11 Federal Reserve bank holidays.
- Growth Opportunities: Tuition assistance and professional development programs.
- A Supportive Culture: Integrity, collaboration, innovation, and respect are at the heart of what we do.
First Financial Bank is a dynamic financial institution with over $5.5 billion in assets and a proud history dating back to 1834. With more than 75 banking centers across five states , we are committed to empowering our clients, fostering personal growth, and building community.
Joining First Financial Bank means becoming part of a legacy where your work directly contributes to the stability and growth of the communities we serve. Here, you are more than an employee; you are an essential member of a team dedicated to living out the values of "One First" every day. Be part of a bank that values your contributions and invests in your future!
Ready to Join Us?
Apply now and take the next step in your banking career! We review all applications and will respond promptly.
First Financial Bank is an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, military and/or veteran status, cross-bases issues, or any other Federal or State legally protected classes.