What are the responsibilities and job description for the Banking Center Manager position at First Financial Bank NA?
Banking Center Manager
Location: Cleveland, TN (On-Site)
Location: Cleveland, TN (On-Site)
Status: Full-Time, Salary Exempt Officer
Why Join First Financial Bank?
If you are a driven leader with a passion for delivering outstanding customer service and leading a high-performing team, our Banking Center Manager (BCM) role could be the perfect fit! In this role, you will oversee the daily operations, sales, and service strategies of your assigned Banking Center while ensuring exceptional client experiences and community engagement. Apply today and take the next step in your banking leadership career!
What You’ll Do
- Lead & Develop a High-Performing Team: Mentor and lead your team to drive sales, service excellence, and operational success.
- Train & Coach: Conduct performance discussions, annual reviews, and coaching sessions to help associates perform, grow, and reach their career goals.
- Manage Banking Center Operations: Ensure efficient branch functions, policy adherence, and compliance with banking regulations.
- Drive Sales & Client Growth: Implement sales strategies, build relationships, and identify financial solutions for clients.
- Client Engagement & Retention: Foster long-term relationships with clients, ensuring high retention and satisfaction.
- Financial & Risk Management: Monitor and manage budgets, control expenses, and mitigate risks through adherence to internal policies and external regulations.
- Ensure Compliance & Security: Uphold banking standards by enforcing policies, regulatory compliance, and security procedures.
- Community Involvement: Represent the bank within the local community, building relationships and promoting financial solutions.
- Assist with Transactions: Provide teller and platform services as needed, ensuring accuracy and efficiency.
What We’re Looking For
- Bachelor’s degree preferred (or equivalent experience in banking and financial services).
- 5 years of banking experience, including branch management.
- Proven ability to exceed sales goals and build strong client relationships.
- Experience in coaching, mentoring, motivating, and leading teams to drive performance.
- Strong knowledge of banking products, services, and compliance regulations.
- Exceptional written and verbal communication skills.
- Out-of-branch prospecting and relationship-building skills required.
- Proficiency in PC, Microsoft, and internet applications.
- Ability to work in a fast-paced, time-sensitive environment with a positive attitude.
- Ability to work occasional weekends and extended hours when needed.
- Ability to remain in a stationary position for up to 75% of an eight (8) hour workday.
- Ability to review information and details at close range (within a few feet).
What We Offer
- Competitive Compensation & Benefits: Medical, dental, vision, and employer-paid life and disability insurance.
- Financial Perks: 401(k) match, Employee Stock Ownership Program (ESOP), and banking benefits.
- Work-Life Balance: Paid time off, including 11 Federal Reserve bank holidays.
- Career Growth: Tuition assistance and leadership development programs.
- Supportive Culture: A team-driven atmosphere that values integrity, collaboration, and innovation.
Who We Are
First Financial Bank is a dynamic financial institution with over $5.5 billion in assets and a proud history dating back to 1834. With more than 75 banking centers across five states, we are committed to empowering our clients, fostering personal growth, and building community.
At First Financial Bank, you are more than an employee—you are a valued leader helping shape the future of banking. Join us and make a lasting impact!
Ready to Join Us?
Apply now to take the next step in your leadership career with First Financial Bank! We review all applications and will respond promptly.
First Financial Bank is an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, disability, military, and/or veteran status.
