Banking Center Manager

First Financial Bank

Job Description

Job Title

Banking Center Manager

Reports To

Regional Manager

Status

Officer

Summary

Assist the Company in accomplishing our vision : to satisfy all of our customers' financial needs, to help them succeed financially, to be the number one financial service provider in each of our markets, and to always put our customers First - every encounter, every time, no exceptions, no excuses.

Our Expectations for our Banking Center Managers :

Along with the rest of the Branch Management team, Banking Center Managers are the face of our company and represent First Financial Bank in the community. BCMs are responsible for leading and managing the sales and service process of their assigned Banking Center to ensure sales and service goals are met. Our best BCMs develop and cultivate long-term customer relationships, ensuring high retention. They maximize Banking Center success by developing, cultivating, and maintaining a multi-functional, multi-talented team. They implement and reinforce strategies to increase revenue and control expense. Our best BCMs work with management and staff to manage risk by ensuring compliance to retail banking directives, corporate policies, human resources policies and government regulations. They manage employee performance, and provide leadership through recognizing, coaching, and developing their team, while promoting teamwork across all organizational lines of business. Along with adequately fulfilling all designated supervisory duties, our best BCMs provide a variety of banking services to First Financial Bank customers and non-customers by assisting with product / service information, handling teller and platform (new account) transactions in a timely manner while providing exceptional customer service. When needed, BCMs may serve as a Teller and process customer transactions. An excellent BCM can multi-task between the teller line and platform area, with no mistakes while demonstrating patience, attention to detail, and the ability to follow procedures. BCMs should spend minimal time in the teller line.

Typical Job Entry Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.)

• Bachelor's degree preferred, knowledge of all distribution and segment operations / product / services and corporate policy and banking directives.
• Five or more years of banking experience with previous branch management experience.
• Proven experience demonstrating the development of customer relationships, the cultivation of referral sources, and the development of new account relationships.
• Demonstrated ability to exceed sales goals.
• Proficient in sales and service techniques including teleconsulting, closing a sale, proactive selling, networking, and cold calling.
• Demonstrated ability to effectively lead, motivate, and develop employees with positive results.
• Excellent problem solving and interpersonal skills.
• Strong written and oral communication skills.
• Must be able to work in a time sensitive environment, working varied hours in a flexible schedule.
• Related work experience / training could substitute for some of the educational requirements.
• Professional dedication.

Primary Operational Activities

Essential Duties and Responsibilities include the following. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

Primary Sales / Service Activities

Essential Duties and Responsibilities include the following. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

Competency / Skill Level

The behaviors, knowledge, and motivations important to success in the job.)

Key Behaviors

SAFE ACT

Bank Secrecy Act

Critical Job Elements :

Essential duties and responsibilities include the following. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)