Medical Records Clerk

At Fertility & Surgical Associates (FSAC), our mission is to blend state-of-the-art technology with personalized and compassionate care to achieve the highest pregnancy rates possible. We strive to offer the most time- and cost-effective infertility treatments available in a friendly, intimate office and surgical setting. We are deeply committed to making this journey as comfortable and successful as possible for every patient, and our goal is to earn their trust and confidence every step of the way.

We're looking for an organized, patient-focused Medical Records Clerk to join our team at our Thousand Oaks, CA location and be a key part of the experience our patients have every day.

This is an on-site role at the intersection of medical records and patient care. You'll be the trusted keeper of our patient records, making sure every file, release, and update is accurate and HIPAA-compliant, while also partnering with our Billing team to support checkout, respond to patient questions, and help patients navigate insurance and payment matters with care. If you like variety, enjoy being the person others can count on, and take pride in getting the details right, this role is for you.

• Own the full lifecycle of patient medical records, from intake and filing to scanning, physician-requested revisions, and HIPAA-compliant release
• Keep patient information accurate and up to date in the EMR system
• Be a friendly, professional face for patients at checkout, guiding them through the process with a focus on their overall experience
• Export daily superbills and proactively reach out to patients to collect outstanding balances and procedure-related fees
• Respond promptly to patient inquiries by email, phone, and EMR reminders
• Partner with clinical, financial services, and front desk teams to keep patient payments accurate and on time
• Provide backup support to the billing team as needed

• High school diploma or equivalent, required
• At least 1 year of experience working with medical records in a clinical setting
• A clear, confident communicator who connects well with patients and teammates alike
• Meticulous attention to detail across records, data entry, and billing support
• A customer-service mindset that turns routine interactions into positive patient experiences
• Comfortable working independently as well as part of a team
• Tech-savvy across email, EMR systems, and Microsoft Office, with strong data entry skills
• Working knowledge of OSHA standards and HIPAA compliance, with a genuine commitment to patient confidentiality
• Experience in women's health or fertility is highly preferred

This is a full-time, in-person position, Monday through Friday from 7:30 AM to 4:00 PM.

At FSAC, every role plays a part in helping patients build their families. If you're ready to bring your organization, warmth, and attention to detail to a team that genuinely cares, we'd love to hear from you.