What are the responsibilities and job description for the Mortgage Operations Manager position at First Federal Savings of Lorain?
The Assistant Vice President of Residential Lending/Operations is responsible for overseeing the loan operation process. As a leader for the lending department, the AVP-Residential Lending/Operations must pursue the best experience for the borrowers and employees. The position requires good management and organizational skills, the ability to remain focused in a demanding environment while managing strict deadlines, and the willingness to be an integral part of a lending team.
· Leads the loan opening, processing, and closing teams, ensuring efficiency, compliance, and timely loan delivery from application to closing.
· Optimize workflow, manage staff performance, and maintain regulatory compliance.
· Produce reports for lending staff and management.
· Articulate, execute, and improve product, policy, and procedure guidelines.
· Respond timely to audit requests and reviews.
· Partner with sales and underwriting to ensure timely completion of applications.
· Hire, train, mentor and manage performance of opening, processing and closing team.
· Provide and foster a professional, business-like atmosphere.
· Assist and motivate the loan staff in developing and maintaining relationships with business partners, customers, and the community.
· Receive and respond to customer inquiries and complaints.
· Work with management to meet production targets and resolve escalated issues.
· Maintain current and fluid knowledge of investor and agency guidelines and be willing to adapt to changes quickly.
· Communicate effectively and proactively with others and foster an environment for continuous improvement.
· Coordinate Quality Assurance reports, responses, and inquiries.
· Partner with other management members for efficiency and excellent customer service.
· Compliance with all government regulations including the Bank Secrecy Act and related regulations.
· Experienced and proficient with Conventional, FHA and VA loan products and policies.
· Ensure that staff is adhering to company policy and procedures.
· Participate in preparation and dissemination of staff evaluations.
· Train, educate, encourage, and support staff in their daily activities.
· Identify training and development needs of the team.
· Lead efforts to attract, develop, motivate, and retain top talent.
· Coordinate training of new department hires.