What are the responsibilities and job description for the Part-Time Teller - Bremen position at First Federal Savings Bank?
Part Time Teller
Department: Teller
Reports to: Assistant Branch Manager
Supervises: None
Company Core Values:
Respect/Golden Rule
Commitment to Serve
Flexibility
Integrity
Have fun!
Job Summary:
Able to run a teller drawer and assist our customers with their needs.
Major Duties & Responsibilities:
Performs teller duties as required
Assist customers with deposits, loan payments, debit card/ATM questions, online banking/mobile app questions, wires, cashier's checks, money orders, and our new checking account program
Answer basic customer inquiries regarding interest rates, service charges, and account histories while complying with disclosure requirements, regulations and consumer privacy policies
In depth knowledge of bank policies, procedures and products in order to answer customer questions, explain available services, and refer customer to appropriate bank personnel
Comply with daily balancing procedures and cash limits
Examine all transactions to ensure proper endorsements, necessary identification, and funds availability
Maintain security and confidentiality of customer's personal information
Excellent attitude dealing with customers and coworkers
Knowledge, Skills & Abilities:
Ability to work non-regular schedule and be called in to cover same day, as needed
Ability to work at branches other than home branch, if appropriate
Bi-lingual a plus but not required
Ability to prioritize and make on-the-spot decisions regarding customer transactions, weighing customer satisfaction issues with bank exposure to loss of fraud
Strong oral and written communication skills
Ability to work under pressure in a fast-paced environment with a high degree of accuracy
Computer skills including but not limited to word, excel, and adobe reader
Education & Experience:
High school diploma or equivalent
Prior cash handling and customer service experience preferred
Other Duties:
This job description in no way should be construed as a contract for employment. These job duties may be subject to change at any time due to reasonable accommodation or other reasons. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
Company Conformance:
In the performance of respective tasks and duties, the employee is expected to successfully perform quality work within deadlines with or without supervision, interact professionally with other employees, customers and suppliers; work effectively as a team contributor on all assignments and work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
Physical/Work Environment:
In the performance of respective tasks and duties, the employee is expected to successfully perform the essential functions of the position. Reasonable employee accommodations for physical or mental disabilities will be considered on a case-by-case basis. While performing duties, the employee is required to sit, talk, hear, lift up to 20 pounds, and may be required to work evenings and/or weekends, attend remote meetings and/or travel.
Fair Lending & Bank Secrecy Act:
In the performance of respective tasks and duties, the employee is expected to maintain knowledge of and ensure compliance with Fair Lending, HMDA and Bank Secrecy Act regulations and all other regulatory, security and bank policies.
First Federal Savings Bank is an Equal Opportunity Employer