Company Core Values

·        Respect/Golden Rule

·        Commitment to Serve

·        Flexibility

·        Integrity

·        Have fun!

Job Summary

The Loan Processor helps ensure a timely and efficient file flow between the Originator and Underwriter. The Processor reviews incoming loan documentation, completes required processing tasks, tracks outstanding items, and follows up to obtain documentation needed for underwriting and closing. The role works closely with the Mortgage Loan Originator (MLO) and Underwriter and communicates professionally with realtors, builders, title companies, and mortgage customers. The Processor is expected to identify readily apparent documentation issues early, provide clear status updates, and help keep each loan moving toward closing.

Major Duties & Responsibilities

Initial File Review and Setup

·        Upon receipt of the loan file, follow the Tasks checklist.

·        Assist customer with copying documents when MLO is not available.

·        Confirm that all documents are in the eFolder and review for accuracy, completeness, legibility, consistency, signatures, dates, and other readily identifiable issues so concerns can be addressed early.

·        Enter required information on the Patriot Act and Consumer Credit Report Checklists.

·        Look up property tax invoices.

Verification, Compliance, and Third-Party Orders

·        Obtain Verification of Employments (VOEs).

·        Complete verbal verifications for all W-2 earners.

·        Complete the Exclusionary List review.

·        Order flood information and title work.

·        Complete verbal pre-work.

·        Order transcripts for FHA and USDA loans.

·        Order OFAC and any other necessary verification needed as a part of the loan process.

Title, Tax, Insurance, and Closing Support

·        Place title work in the eFolder and advise the closers when it is available.

·        Obtain property tax and insurance escrow information from Cleartouch.

·        Request proof of insurance from Escrow for loans that are not escrowed.

·        Assist with obtaining final homeowners insurance, final paystubs, and any document required prior to closing.

Document Follow-Up and File Management

·        Track all requests, receipt dates and review documents.  Place all documents in the eFolder.

·        Document missing items in the Conversation Log and communicate them to the Originator.

·        Provide timely updates to the MLO regarding outstanding documentation and loan progress.

·        Assist the Loan Officer and/or Underwriter with confirming that documentation is complete, legible, and acceptable for the loan file.

·        Convert documents to PDF when needed and organize or prepare documentation for placement in the appropriate loan file or eFolder.

·        Whenever information is added to the eFolder, notify the Underwriter.

·        After the required processing steps have been completed, send the file to the Underwriter.

·        As the loan file progresses, request additional documents when directed by the Underwriter.

Communication and Technology

·        Communicate confidently and professionally with Realtors, builders, title companies, and customers to obtain information, answer routine questions, and help keep the loan moving forward.

·        Use the POS (Blend), when applicable, to communicate with borrowers, request documentation, and support the digital delivery process.

·        Work effectively within mortgage systems and adapt to changes in technology / processes.

Knowledge, Skills & Abilities

·        Must be organized, detail-oriented, and able to manage multiple tasks.

·        Strong oral and written communication skills.

·        Confidence and professionalism when communicating with external business partners, including Realtors, builders, and title companies, as well as customers when needed.

·        Ability to review common loan documents for completeness and identify obvious missing information, inconsistencies, or potential issues that should be escalated to the Loan Officer or Underwriter.

·        Proactive follow-up skills. Ability to communicate clear, timely status updates with the MLO, and Underwriter.

·        Ability to work under pressure in a fast-paced environment with a high degree of accuracy.

·        Experience with mortgage systems and technology including but not limited to Blend and Encompass.

·        Experience with Microsoft Word, Excel, Adobe Reader, Acrobat, and other business software.

·        Doc prep and file management. Converting documents to PDF. Ensure all documents are legible and stored.

Education & Experience

·        High school diploma or equivalent.

·        Prior mortgage loan processing or mortgage experience is a plus.

Other Duties

This job description in no way should be construed as a contract for employment. These job duties may be subject to change at any time due to reasonable accommodation or other reasons. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Company Conformance

In the performance of respective tasks and duties, the employee is expected to successfully perform quality work within deadlines with or without supervision, interact professionally with other employees, customers and suppliers; work effectively as a team contributor on all assignments and work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.

Physical/Work Environment

In the performance of respective tasks and duties, the employee is expected to successfully perform the essential functions of the position. Reasonable employee accommodations for physical or mental disabilities will be considered on a case-by-case basis. While performing duties, the employee is required to sit, talk, hear, lift up to 20 pounds, and may be required to work evenings and/or weekends, attend remote meetings and/or travel.

Fair Lending & Bank Secrecy Act

In the performance of respective tasks and duties, the employee is expected to maintain knowledge of and ensure compliance with Fair Lending, HMDA and Bank Secrecy Act regulations and all other regulatory, security and bank policies.

First Federal Savings Bank is an Equal Opportunity Employer

Updated October 2026