Branch Manager

Why work for First Federal Bank?
Our company culture is driven by our desire to serve our members and communities, something we have done for over 100 years. Along with doing meaningful work, enjoy perks and benefits that come along with being part of Idaho’s only mutual bank – no stockholders or majority owners, just our account members!
Eligible First Federal Bank employees receive paid vacation, sick leave, and holidays; health insurance, dental insurance, and vision insurance; 401(K) retirement; educational assistance; life insurance; and long-term disability insurance.
Employees also receive paid community service hours and can participate in our Pay-It-Forward program to give back to the communities we serve. In addition, the First Federal Foundation has provided over $1.4 million to local non-profits since 2003. For a meaningful job and to be part of a community-focused team, as well as much more, apply today at www.bankfirstfed.com/careers.

Essential Duties and Responsibilities

• Develops an effective Retail Banking team through sound hiring and retention practices.
• Supervises, trains, and coaches retail banking Senior Personal Bankers/ Personal Bankers / Tellers in areas of personal development, sales training, customers service, & goal achievement.
• Through use of a CRM (Customer Relationship Management) tool, develops a strategy to achieve satisfactory levels of production with a proactive, systematic, and organized approach to business development, customer prospecting, and customer relationship management.
• Actively participates in inbound and retention calling programs to retain and expand existing customer relationships and acquire new relationships.
• Develops strategies for acquiring new and expanding existing personal and business deposit accounts and services, consumer loans and real estate loans.
• Deliver in-depth retail banking product and service training to Retail Banking production teams and general retail banking product and service training to peers within the bank.
• Participates in personal and team representation within the community.
• Develops and maintains relationships with internal business lines for successful referrals of products and services.
• Represent and promote the bank professionally in the community and community events.
• Ensures team compliance with all laws, rules, regulations, policies, practices, and procedures.
• Other duties as assigned by the Regional Retail Banking Manager.

Supervisory Responsibilities

• Recruiting
• Training
• Coaching to Performance Standards
• Performance Tracking
• Individual Performance Appraisals
• Addressing Complaints and Performance Issues
• Resolving Problems

Qualifications Required

(Required education may be satisfied by experience and/or working knowledge)

• Associate degree in business or related field.
• 5 years of experience in Retail Banking or related bank service area.
• 2 years of supervisory experience.

Physical Requirements and Working Conditions

• Sitting for extended periods of time
• Ability to operate computer applications and basic business equipment
• Travel for branch/department visits and business development (valid driver’s license required)

Qualifications Preferred

• Bachelor’s degree in business or related field.
• 7 years of experience in Retail Banking or related bank service area.
• 3 years of supervisory experience.