Assistant Branch Manager

Why work for First Federal Bank?

Our company culture is driven by our desire to serve our members and communities, something we have done for over 100 years. Along with doing meaningful work, enjoy perks and benefits that come along with being part of Idaho’s only mutual bank – no stockholders or majority owners, just our account members!
Eligible First Federal Bank employees receive paid vacation, sick leave, and holidays; health insurance, dental insurance, and vision insurance; 401(K) retirement; educational assistance; life insurance; and long-term disability insurance.
Employees also receive paid community service hours and can participate in our Pay-It-Forward program to give back to the communities we serve. In addition, the First Federal Foundation has provided over $1.4 million to local non-profits since 2003. For a meaningful job and to be part of a community-focused team, as well as much more, apply today at www.bankfirstfed.com/careers.

Essential Duties and Responsibilities

• Develops an effective Retail Banking team through sound hiring and retention practices.
• Under the direction of the Area Retail Banking Manager supervises, trains, and coaches retail banking Senior Personal Bankers, Personal Bankers and Tellers in areas of personal development, sales training, customer service, and goal achievement.
• Through use of a CRM (Customer Relationship Management) tool, develops a strategy to achieve satisfactory levels of production with a proactive, systematic, and organized approach to business development, customer prospecting, and customer relationship management.
• Actively participates in inbound and retention calling programs to retain and expand existing customer relationships and acquire new relationships.
• Develops strategies for acquiring new and expanding existing personal and business deposit accounts and services, consumer loans and real estate loans.
• Deliver in-depth retail banking product and service training to Retail Banking production teams and general retail banking product and service training to peers within the bank.
• Participates in personal and team representation within the community.
• Develops and maintains relationships with internal business lines for successful referrals of products and services.
• Represent and promote the bank professionally in the community and community events.
• Ensures team compliance with all laws, rules, regulations, policies, practices, and procedures.
• Other duties as assigned by the Area Retail Banking Manager.

Supervisory Responsibilities

• Recruiting
• Training
• Coaching to Performance Standards
• Performance Tracking
• Individual Performance Appraisals
• Addressing Complaints and Performance Issues
• Resolving Problems

Qualifications Required

• 3 years of experience in Retail Banking.

Qualifications Preferred

• Associate’s degree in business or higher.
• Five (5) years of experience in Retail Banking.
• One (1) year of management, supervisor, or team lead experience strongly preferred. 

Physical Requirements and Working Conditions

• Sitting for extended periods of time
• Ability to operate computer applications and basic business equipment.
• Travel for branch/department visits and business development (valid driver’s license required)

Knowledge, Skills and Abilities Required

Requirements stated here are minimum levels of knowledge, skills and/or abilities to qualify for this position. To perform the duties and responsibilities of this position successfully, the employee must possess the abilities and aptitudes to perform each task proficiently. “Ability” means to “possess and apply” both knowledge and skill.

Knowledge

• Knowledge of retail banking including deposit product accounts and services, consumer lending, and real estate lending.
• Knowledge of effective supervisory principles.
• Knowledge of effective principles and methods for promoting and selling bank products and services.
• Knowledge of effective principles and methods for training and development of team members.

Skills

• Positive attitude and the ability to work on a team with an enthusiasm for job duties.
• Excellent interpersonal skills.
• Proven ability to develop internal and external business relationships.
• Effective written and verbal communication.
• Understanding of written information in work related documents.
• Use of logic and reasoning to identify and evaluate problems and analyze information to develop and propose appropriate solutions.
• Consideration of impact to bank and all concerned when making decisions.
• Motivating, developing, and directing others.
• Training and teaching others.
• Ability to organize and prioritize work assignments and manage time effectively.
• Ability to compile, calculate, audit, and verify information.
• Computer skills at a level commensurate with essential job functions.

Abilities

• Ability to develop constructive and cooperative working relationships with others.
• Ability to understand and communicate information and ideas presented through spoken words and sentences in a way that is understood by others.
• Ability to apply general rules to specific problems to produce answers that make sense.
• Ability in being exact or highly accurate, which requires being detailed and thorough in completing work tasks.
• Ability to provide guidance and direction to subordinates, including coaching to performance standards and monitoring performance.
• Highly motivated and self-starting.
• Ability to work independently while at the same time working well with others in the Retail Banking Department and throughout the bank.
• Ability to embrace change and adapt accordingly.
• Ability to work under stress and be able to meet deadlines.
• Ability to maintain a high level of confidentiality in dealing with sensitive information.