PC Technician

Why work for First Federal Bank?
Our company culture is driven by our desire to serve our members and communities, something we have done for over 100 years. Along with doing meaningful work, enjoy perks and benefits that come along with being part of Idaho’s only mutual bank – no stockholders or majority owners, just our account members!
Eligible First Federal Bank employees receive paid vacation, sick leave, and holidays; health insurance, dental insurance, and vision insurance; 401(K) retirement with employer match; educational and student loan repayment assistance; life insurance; long-term disability insurance; loan incentives; and service recognition.
Employees also receive paid volunteer hours and can participate in our Pay-It-Forward program to give back to the communities we serve. In addition, the First Federal Foundation has provided over $1.4 million to local non-profits since 2003. For a meaningful job and to be part of a community-focused team, as well as much more, apply today at www.bankfirstfed.com/careers. (https://www.bankfirstfed.com/careers.)

Essential Duties and Responsibilities

• Install, configure, test, maintain, monitor and troubleshot end user workstation hardware, networked peripheral devices and networking hardware products.
• Perform on-site analysis, diagnosis and resolution of complex PC problems for a variety of end users, and recommend and implement corrective hardware solutions, including off-site repair as needed.
• Organize, develop and maintain an inventory of all monitors, hard drives, modems, printers, scanners and other peripheral equipment.
• Receive and respond to incoming calls, pages, and/or e-mails regarding PC and/or hardware problems with a positive attitude.
• Perform all job duties and maintain compliance with all banking acts, laws and regulations applicable to your job function.
• Complete daily, weekly, monthly and other maintenance procedures as directed.
• Other duties as assigned.

Non-Essential Duties and Responsibilities

• Assist in cross-training other I.T. employees.
• Train employees in office software and applications.
• Install wiring, equipment, and organize for aesthetic appeal.
• Write knowledge base articles and documentation.

Qualifications Required

(Required education may be satisfied by experience and/or working knowledge)

High School diploma or equivalent. One year experience in an IT support role.

• Driven: Hard-working, self-motivated, and strives for excellence.

Seeks opportunities to contribute, learn, and grow. Brings positive energy, initiative, and collaboration to help the team and Bank win.

• Dedicated: Committed to the success of colleagues, customers, and the Bank.

Has a team-first attitude—caring more about the team’s success than personal recognition. Follows through on commitments and takes ownership for results.

• Engaged: Cares about their job and the Bank’s success.

Energetic, curious, and focused on their work and the Bank’s mission. Collaborates with purpose and builds internal and external relationships.

Physical Requirements and Working Conditions

Sitting for extended periods of time, requires close visual acuity and the ability to work and operate computer applications and equipment including copy machine, telephone, scanner or other basic business equipment. Driver’s License and travel required as needed. Periodically required to perform manual work, lift and carry up to 50 pounds. Occasional weekend or after normal business hours work is required.

Qualifications Preferred

Associate degree in information technology or related. Experience supporting an I.T. help desk in a Microsoft-domain environment. CompTIA A and/or Microsoft MTA Certifications.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.