Bank Vice President of Operations (Manager/Officer)

Overview:

Manages and provides direction for the day-to-day coordination of the bank's operations department including tellers, CSRs (new deposit accounts), and accounting (proof/bookkeeping). Develops and/or approves operations objectives, policies, and procedures. Has management responsibilities for all operations department employees. Reports to the President/CEO.

This role offers the opportunity to make a meaningful impact in a locally owned community bank, helping guide daily operations, support staff development, and strengthen relationships within the community we serve.

Duties:

• Oversee daily bank operations to ensure excellent customer service, efficiency, and compliance with banking regulations.
• Supervise, coach, and support a team of approximately 15 employees, fostering a positive, team-oriented work environment.
• Work closely with staff to improve processes, resolve issues, and maintain smooth bank operations.
• Coordinate and prepare all operations departments for regulatory examinations and audits, ensuring documentation is accurate, policies are followed, and any findings are addressed promptly.
• Support business development efforts by building relationships and identifying opportunities to grow deposits.
• Monitor operational performance, manage expenses, and help ensure the bank meets its financial goals.
• Manage operational projects and improvements, ensuring they are completed on time and within budget.
• Maintain strong relationships with customers, local businesses, and the community to promote the bank’s mission and reputation.
• Ensure policies and procedures are followed and that the bank remains compliant with all applicable regulations.
• Responsible for hiring, training, evaluating, and, when necessary, disciplining or terminating department staff in accordance with bank policy and employment regulations.

Experience & Skills:

• Prior management experience with the ability to lead and support a team in a small, community-focused banking environment.
• Ability to set clear goals and turn ideas into practical, day-to-day action plans.
• Strong leadership and communication skills that encourage teamwork, accountability, and a positive workplace culture.
• Comfortable having direct conversations and making sound decisions related to staff performance and operations.
• Ability to build relationships within the community and identify opportunities to grow deposits and customer relationships.
• Solid organizational and project management skills to handle multiple priorities and ensure initiatives stay on track.
• Clear understanding of bank operations, compliance requirements, and process improvement to maintain efficiency and regulatory standards.
• Ability to prepare for and respond to regulatory exams and audits in a thorough and organized manner.
• Working knowledge of wire transfers, ACH processing, and general back-office operations.
• Familiarity with Federal Reserve services and resources, including liquidity tools and payment systems.
• Experience with the bank core processor Jack Henry & Associates preferred.

Pay: From $80,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off

Education:

• Associate (Required)

Experience:

• Bank Operations Management: 5 years (Required)

Work Location: In person

Salary : $80,000