Customer Relationship Associate - College Float

Work hours may include 2-3 partial or full days a week and Saturdays.

JOB SUMMARY:

As the first face many of our customers see, you create the first impression of who we are and what we believe.  You provide memorable customer experiences and service that affirm they are our first priority!

You educate customers on solutions for all their financial needs, promote First Federal products and services, and develop relationships with current and potential customers through engaging interactions, in addition to handling personal transactions.

You embrace opportunities for ongoing professional development.  Your attention to detail and collaboration make you an important member of the First Federal team.

You create value in each customer relationship with First Federal Community Bank and demonstrate to non-customers the reasons First Federal is the premiere financial services provider.

Your active participation in organizations and community events demonstrates First Federal’s commitment to Invest In Our Community

CORE COMPETENCIES:

• Teamwork                                                                  Continual Improvement
• Customer Focused                                                   Confidentiality
• Adaptable                                                                  Accuracy
• Relationship Development                                      Resourceful
• Decision-Making                                                       Interpersonal Communication

SPECIFIC RESPONSIBILITIES:

• Receives checks and cash for deposits to accounts, verifies amounts, examines checks for proper endorsement, and enters deposits into computer system
• Cashes checks and processes withdrawals; pays out money after verification of signatures and customer balances
• Demonstrates knowledge of all financial services to promote and cross-sell bank products and services
• Receives loan payments and ensures the payment has been processed correctly in the computer system
• Performs a variety of maintenance transactions, such as account holds, stop payments, savings bond transactions and address changes
• Balances cash drawer at end of shift and reports any discrepancies to supervisor as necessary
• Answers basic debit card and internet banking questions
• Embraces opportunities for ongoing learning and professional development
• Effectively utilizes Learning & Development tools and resources 
• Ensures the teller station is properly stocked with forms, supplies, etc.
• Reports issues with the computer system and other equipment used at the teller station
• Helps answer phones and responds promptly and effectively to inquiries
• Understands the importance of and follows bank policies and procedures
• Handles confidential information and documents to ensure customer privacy
• Opens new accounts on an as needed basis
• Represents the bank in business development and community activities
• Demonstrates an ability to adapt to changing business needs and deadlines with enthusiasm 
• Demonstrates accuracy, punctuality and preparedness
• Models a high level of integrity and professionalism 
• Actively participates in ongoing, personal professional development
• Demonstrates problem-solving skills
• Adheres to high ethical standards, and complies with industry regulations/applicable laws
• Actively participates in organizations and community events that demonstrates First Federal’s commitment to Invest In Our Community
• Attends to the needs of existing and prospective customers. Ensures customer concerns are addressed in a timely manner 
• Demonstrates knowledge of all products and services to ensure exceptional customer service 
• Performs other various duties as requested

 QUALIFICATIONS:

• High school diploma or equivalent.
• Good computer skills and interpersonal communication skills.
• Ability to operate standard office equipment, including computer, calculator, copier/fax and scanner equipment.
• Basic knowledge of debits and credits. Ability to multi-task and adapt to change.
• Successful completion of in-house training program.
• FLOAT TELLERS ONLY: Ability to travel to various FFCB Financial Centers to ensure adequate staff coverage

 First Federal Community Bank is an Equal Employment Opportunity Employer.