What are the responsibilities and job description for the Teller position at First Federal Bank & Trust?
The Teller serves as a first point of contact for customers by providing service excellence, processing
transactions under bank policies and procedures, assisting with customer inquiries, and recognizing/referring cross-selling opportunities. Must perform job duties in accordance with and in the spirit of the bank's mission statement. Our work environment is fast-paced and requires team members to provide excellent customer service, be detail-oriented, to learn quickly and have strong organizational skills. Most importantly, we want our team members to have a positive attitude and enjoy their job and their co-workers.
**Essential Duties and Responsibilities**
Foreign Assets Control.
account balances, transaction history, service charges, interest rates, etc.
count and roll coins, balance ATM, and adequate supplies in teller station.
transaction reports, suspicious activity reports, Regulation CC holds and
documentation, robbery procedures, etc.
transactions under bank policies and procedures, assisting with customer inquiries, and recognizing/referring cross-selling opportunities. Must perform job duties in accordance with and in the spirit of the bank's mission statement. Our work environment is fast-paced and requires team members to provide excellent customer service, be detail-oriented, to learn quickly and have strong organizational skills. Most importantly, we want our team members to have a positive attitude and enjoy their job and their co-workers.
**Essential Duties and Responsibilities**
- Must comply with all company policies and procedures, applicable laws and regulations,
Foreign Assets Control.
- Assist customers with transactional needs according to established guidelines, brand
account balances, transaction history, service charges, interest rates, etc.
- Maintain daily operational standards, including but not limited to cash drawer security,
count and roll coins, balance ATM, and adequate supplies in teller station.
- Knowledge of products and services and educate customers on emerging bank technology
- Protect the bank from unnecessary risk or exposure by being familiar with bank
transaction reports, suspicious activity reports, Regulation CC holds and
documentation, robbery procedures, etc.
- Adherence to internal controls, operational procedures, and risk management policies.
- Adhere to security protocols for robbery, fraud, opening/closing process, cash controls,
- Regular and reliable attendance.
- Performs other duties and responsibilities as assigned.