What are the responsibilities and job description for the Payments Specialist position at First Federal Bank of Louisiana?
First Federal Bank of Louisiana is currently seeking a Payments Specialist at our Main Office, located in Downtown Lake Charles, LA. The schedule for this position is Monday-Friday, between the hours of 8:00 AM-6:30 PM (40 hours per week).
About Us
First Federal Bank of Louisiana is a full-service, locally owned community bank that has helped build the communities we serve for over 75 years. With over one billion dollars in assets and 16 offices currently serving multiple parishes across Southwest and Central Louisiana, we are proud to offer our customers comprehensive retail and commercial products as well as investment services to meet all of their financial needs. Empowering people and places to realize and attain their dreams is what our community-first banking is all about, and that’s what our team strives to do in the communities we serve each and every day. Visit www.ffbla.bank to learn more. Member FDIC, Equal Housing Lender.
Position Summary
Responsible for a wide variety of duties relating to payments that include, but are not limited to development, review, and operation of, same-day payment processing, next-day payments exceptions, treasury management services, and customer support. This position serves as the Bank’s specialized payments support center, addressing complex payment issues that exceed customer service staff’s standard scope of knowledge and provides support and training for the Bank’s payment products. Performs duties to assist and support all functions of the Payments Department.
Essential Duties & Responsibilities includes, but are not limited to, the following:
- Provides escalated payment product support to customers; provides direct payment support employees
- Processes and balances daily payment exceptions reports
- Utilizes technology and numerous programs/applications within the Bank; serves as subject matter expert and supports payment applications
- Maintains teller and merchant remote deposit supply inventory to support departmental operations while maintaining cost efficiency
- Oversees treasury management services and vendor support for remote deposit, ACH origination, check & ACH positive pay, and business online wires
- Assists with ensuring the Bank has necessary controls in place to manage risks associated with all payment rails, including the use of fraud monitoring systems
- Assists with audits and procedures pertaining to operational area of expertise
- Assists in successful operation of the Bank's payment products and services by following written policies and procedures; stays up to date with rules and regulations impacting payment products and services to ensure compliance
- Serves as a member of the Business Continuity/Disaster Recovery Team
- Reports and tracks any unresolved issues with 3rd party payment vendors
- Compliance training is assigned to all Bank personnel based on their position with the Bank. Employees are required to complete all assigned training timely and in accordance with Bank policy.
Minimum Qualifications
- High school diploma or general education degree (GED)
- Minimum of five (5) years' experience in a financial institution OR a minimum of two (2) years' experience in payments, deposit operations, or related areas including ACH, wires, checks, card payments, and real-time payment solutions.
- Accredited ACH Professional (AAP), National Check Professional (NCP), Accredited Payments Risk Professional (APRP), and/or Accredited Faster Payments Professional (AFPP) preferred
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are a basic summary of the knowledge, skill, and/or ability required. The full job description is attached as a pdf to this job posting. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Other Duties & Responsibilities
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
The schedule for this position is Monday-Friday, between the hours of 8:00 AM-6:30 PM (40 hours per week).