Branch Supervisor

First Federal Bank of Louisiana is currently seeking a Branch Supervisor at our Coliseum Boulevard Office, located in Alexandria, LA.

About Us

First Federal Bank of Louisiana is a full-service, locally owned community bank that has helped build the communities we serve for over 75 years. With over one billion dollars in assets and 16 offices currently serving multiple parishes across Southwest and Central Louisiana, we are proud to offer our customers comprehensive retail and commercial products as well as investment services to meet all of their financial needs. Empowering people and places to realize and attain their dreams is what our community-first banking is all about, and that’s what our team strives to do in the communities we serve each and every day. Visit www.ffbla.bank to learn more. Member FDIC, Equal Housing Lender.

Position Summary

Supervises, directs, and coordinates activities of personnel in branch locations. Works directly with Branch Manager to establish and attain internal performance objectives for the branch office business volume, deposits, loan portfolio and quality of audit reports.  Establishes and maintains customer satisfaction as the singular priority in all activities.

Essential Duties & Responsibilities include, but are not limited to, the following: 

• Assists Branch Manager, serves as Branch Manager in their absence
• Works directly with Human Resources regarding all branch personnel, staffing needs and completes appropriate forms and documentation
• Prepares employee work schedules and assigns duties of branch personnel to ensure efficient operation of the branch office; schedules employee training to increase job knowledge and ensure compliance to standard procedures and practices; coaches and develops staff to maximize their potential
• Submits and monitors network system rights and application access forms for branch staff
• Administers branch functions, ensuring compliance with the organization’s policies, government regulations and internal audit compliance by monitoring and maintaining policies and procedures 
• Researches teller outages and makes every effort in recovery; balances the teller GL account for assigned branch on time each month 
• Responsible for maintaining office building, grounds, equipment and fixtures; contacts appropriate department manager for service or maintenance, as needed
• Maintains contact with local real estate brokers, builders, outside vendors and sales agents
• Prepares reports and performs tests and audits for management and/or various departments as required
• Conducts weekly staff meetings and quarterly security meetings
• Maintains knowledge of all bank products and services; communicates product features and benefits to customers and branch personnel
• Cross-sells and refers bank products and services, including insurance and investment services, and increases customer relationships
• Handles inquiries from customers and office personnel; resolves complaints
• Demonstrates exceptional customer service; assists customers daily 
• Promotes and enhances the corporate culture and fosters the development and implementation of the organizational vision
• Performs Universal Banker 1 and 2 duties, including but not limited to new account functions, maintenance, teller duties, check orders, ATM and debit card orders, stop payments, and wire transfers, on a daily basis and according to applicable policy and procedures 
• Supervises cash vault operations, procedures, and maintains limit  
• Complies with specific job related BSA policies and procedures, including but not limited to: obtains proper identification; completes CIP requirements; completes and submits Customer Transaction Reports (CTR), Suspicious Activity Reports (SAR), Monetary Cash Sale Forms on time and in accordance with BSA policy; recognizes “red flags”; reports suspicious or unusual requests to the BSA and Security Officers; performs OFAC scans in accordance with BSA policy
• Compliance training is assigned to all Bank personnel based on their position with the Bank.  Employees are required to complete all assigned training timely and in accordance with Bank policy.
• Contributes to team effort by accomplishing related duties, as assigned

Minimum Qualifications 

• High school diploma or general education degree (GED) 
• Minimum of three (3) years’ experience in financial institution operating policies and procedures, banking regulations (state and federal), employee development, and public relations
• Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources
• Must have extensive knowledge of lending services, cross-selling and related areas
• An excellent understanding of financial products and services

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are a basic summary of the knowledge, skill, and/or ability required. The full job description is attached as a pdf to this job posting. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

Other Duties & Responsibilities

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.  Duties, responsibilities and activities may change at any time with or without notice. 

Equal Opportunity Employer

The employment policy of First Federal Bank and its subsidiaries is to provide an equal employment opportunity for all employees and job applicants without regard to race, color, religion, sex, national origin, age, individuals with disabilities, protected veteran status, sexual orientation, gender identity, genetic information, or any other legally protected characteristics or activities in accordance with applicable laws.