Corporate Services Coordinator

First Federal Bank of Kansas City is one of the largest mutually owned banks in the Midwest and has been a strong banking and lending partner to families in Kansas and Missouri for decades. We are a community-oriented, culture-focused, progress-driven organization on a mission to help people, businesses and communities build a better financial future.

At First Federal, you’ll be supported by diverse, talented, energetic individuals moving toward a common vision of prosperity and a home for all. You’ll have boundless opportunities for growth – whether it’s personal or professional development to reach your career goals, company events to strengthen your connections, or volunteer work to champion our community partners.

Your success is our success. When our employees feel valued, our customers feel valued, and our community grows.

Hear what our team members have to say: https://www.youtube.com/watch?v=GNPKmutbydo

SUMMARY:
This is a unique opportunity to serve as the front door to our organization, creating exceptional first impressions and supporting the daily rhythm of our corporate headquarters in Leawood, Kansas.

WHAT YOU'LL DO:
Exceptional Guest & Staff Experience Delivery

• Serves as the first point of contact for customers, vendors, and visitors, creating a warm, professional, and memorable first impression.
• Manages guest check-in and coordinates or escorts to appropriate destinations within the office.
• Partners with internal team members to ensure a seamless and welcoming visitor experience and a thriving, positive work environment.

Relationship Building

• Develops positive working relationships with leadership, team members, board members, customers, and community partners.
• Represents the organization with professionalism, discretion, and a high level of service.

• Plans and executes a variety of on-site events, including meetings, board sessions, client gatherings, and employee events.
• Collaborates with leadership to maximize use of the corporate facility in support of the bank's mission and community presence.
• Manages logistics including scheduling, setup, vendor coordination, and post event follow-up.

• Ensures all common areas reflect a clean, organized, and professional appearance at all times.
• Manages inventory of refreshments, kitchen supplies, and office essentials.
• Coordinates with janitorial and facility partners to maintain high standards throughout the offices.

• Oversees mail and package processing (USPS, UPS, FedEx, courier services), including sorting, distribution, and tracking.
• Operates postage systems and maintains daily reporting.
• Supports a variety of administrative tasks such as document preparation, scanning, reporting, and communications.
• Processes/posts transactions accurately and according to policy and procedure.
• Maintains and distributes inventory of bank forms and office supplies.
• Assists with incoming calls as needed, ensuring inquires are handled promptly and professionally.
• Complies with all applicable banking laws and regulations, including, but not limited to, the Bank Secrecy Act, USA PATRIOT Act, and related anti-money laundering statutes, and federal consumer protection legislation and regulations.
• Performs other duties as needed.

WHAT YOU BRING:
Education & Experience

• 6 months to 2 years of experience in hospitality, event coordination, administrative support, or related experience.
• Associate degree or higher preferred, or equivalent combination of education and experience.

• Strong customer service mindset with a passion for creating exceptional experiences.
• Excellent communication and interpersonal skills.
• Highly organized with the ability to manage multiple priorities and projects.
• Self-starter who can work independently and with minimal supervision.
• Proficiency in Microsoft Office, particularly Outlook and calendar management.

• Primarily sedentary work with occasional standing, walking, and light lifting (up to 10 lbs).
• Ability to navigate the office environment and respond in emergency situations.
• Regular use of standard office equipment and extended computer use as needed.
• Occasional extended hours or off-site support may be required.

Note: The purpose of this document is to provide a general summary of essential responsibilities and requirements for the position and is not meant as an exhaustive list.

First Federal actively seeks to recruit and hire protected veterans.

First Federal Bank is committed to providing equal employment opportunities to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity, or any other legally protected category.