What are the responsibilities and job description for the Residential Lending Trainer position at First Federal Bank and Careers?
Core values speak to the heart of an organization and are the essence of a company’s identity. Everything we do is centered around our community, customer service, our stability, and being trustworthy. These values support our mission and vision, shape our culture, and provide a foundation for the future.
Offering a dynamic benefit package that includes but is not limited to:
- Four Medical Plan Offerings to choose from
- Employer HSA Contributions (Coverage/Plan exclusions)
- Employer Provided Life Insurance Policy
- Annual Health Incentive
- Annual Wellness Reimbursement
- Tuition Reimbursement program
- Generous Match 401k Retirement Plan
- Paid Sick Leave
- Paid Vacation Leave
- 11 Paid Holidays based on the Federal Reserve Calendar
If you are ready to take on a challenging and rewarding role; we invite you to apply for this exciting opportunity.
ESSENTIAL FUNCTIONS:
- Develop and organize training materials, tools, job aids and facilitation of Encompass loan operating system and underwriting guidelines.
- Educates staff, supervisors and managers about systems, products and processes.
- Deliver functional and/or new hire training programs.
- Consults and collaborates with Residential Lending Leadership to understand business needs and priorities.
- Create training material for instructor-led training (instructor guides, participant guides, PowerPoint Presentations, etc.) using appropriate instructional development methods.
- Assist/Train in implementation of any procedural changes with Encompass.
- Act as a mentor to advise and coach new employees as they integrate into their new job role and team.
- Participate in related work groups, meetings and projects to identify training and support opportunities.
- Develop instructionally eLearning (web-based training) modules using tools such as SharePoint, etc.
- Develop testing, certification and evaluation procedures.
- Analyze, summarize, compile and submit training results to the Leadership team.
- Coordinate between the Learning & Development team, First Federal Bank SME’s and external services for training as needed.
- Manage SharePoint sites with training materials and job aid resources.
- Stay current on industry practices.
- Work to improve processes/workflow and procedures by identifying issues.
- May originate loans from time to time to remain familiarized and abreast of current market conditions and origination processes.
- Provides the best service to our customers with innovative and creative solutions.
JOB REQUIREMENTS:
- Bachelor's degree in a related discipline and six years of appropriate experience; or an equivalent combination of education and experience.
- 4 years as a Corporate Trainer
- Mortgage Experience required
- Encompass Loan Origination System Experience required
- NMLS ID Required
- At least one year in computer based training authoring tools
- At least one year Instructional Design preferred
- At least one year prior experience with teaching & instructional experience in a financial services industry
- Must have current experience with MS Office (PowerPoint, MS Word, Visio, MS Paint, etc.)
- Accomplished presentation skills, including development and delivery
- Desire to continuously learn new features of development tools and software
- Excellent written and oral communication skills
- Strong writing, editing and proofreading skills
- Extreme attention to detail
- Ability to prioritize, schedule and meet deadlines
- Work both independently and within a team
- Knowledge of online teaching and learning methods (specifically WebEx, Adobe, SharePoint);
- Able to quickly learn company technology.
- Some travel may be required
- Employees confirm they are able to perform the essential functions of this position to continue employment with First Federal Bank.
Bilingual candidates encouraged to apply.
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