Role: |
The Treasury Management Officer (TMO) is responsible for developing and managing relationships with commercial clients to deliver treasury solutions that optimize cash flow, mitigate risk, and improve operational efficiency. The TMO works closely with internal teams and external clients to identify needs, propose solutions, and ensure successful implementation of treasury products and services. |
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Essential Functions & Responsibilities: |
| E | 35% | Client Relationship Management:
• Serve as the primary point of contact for treasury services for commercial and business clients.
• Conduct client needs assessments and recommend appropriate treasury solutions.
• Maintain strong relationships to ensure client satisfaction and retention. |
| E | 30% | Sales & Business Development:
• Identify and pursue new business opportunities within existing and prospective client portfolios.
• Collaborate with relationship managers and other banking professionals to cross-sell treasury products.
• Prepare and deliver compelling presentations and proposals to clients. |
| E | 10% | Product Expertise & Implementation:
• Demonstrate deep knowledge of treasury products including ACH, wire transfers, remote deposit capture, lockbox, fraud prevention tools, and liquidity management solutions.
• Oversee onboarding and implementation of treasury services, ensuring timely and accurate delivery.
• Provide training and support to clients and internal partners on treasury platforms and tools. |
| E | 10% | Risk & Compliance:
• Ensure all treasury activities comply with internal policies, banking regulations, and industry standards.
• Monitor client activity for potential fraud or operational risk and escalate as necessary. |
| E | 10% | Collaboration & Reporting:
• Work closely with operations, IT, and compliance teams to resolve client issues and improve service delivery.
• Track sales performance, client feedback, and market trends to inform strategy. |
| N 5% | Performs other job related duties as assigned. |
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Performance Measurements: |
| 1. | To comply with the letter and with the spirit of the bank's Code of Business Conduct and Ethics. |
| 2. | To maintain the confidentiality of customer and any other sensitive information. |
| 3. | To complete required training and undertake additional training as needed to increase job knowledge and maximize productivity. |
| 4. | To maintain an excellent knowledge of financial services offered by the bank; to be knowledgeable of competitors' services. |
| 5. | To produce assigned new business development to the specified volume or dollar value. |
| 6. | To respond to telephone messages within four hours. |
| 7. | To maintain a professional work environment and businesslike appearance at all times. |
| 8. | To generate required reports within the specified time frame with zero errors. |
| 9. | To provide direction and recommendations to management regarding the business development strategies. |
| 10. | To develop and maintain a positive and productive working relationship with department/branch staff. |
| 11. | To acquire and maintain a working knowledge of regulations and bank procedures; to comply with the provisions of the Bank Secrecy Act and other laws and regulations. |
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Knowledge and Skills: |
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Experience | Five years to eight years of similar or related experience. |
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Education | (1) A bachelor's degree, or (2) achievement of formal certifications recognized in the industry as equivalent to a bachelor's degree (e.g. information technology certifications in lieu of a degree). |
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Interpersonal Skills | Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication. |
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Other Skills | To be successful in the role, the candidate must have an understanding of the Treasury Management industry and competitive landscape. Must have good communication skills; must be analytical and inquisitive; must be proficient with Microsoft Office products and bank software. Must be a self-starter and be able to motivate his/her peers and influence partners in other areas to achieve common goals. |
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Physical Requirements | The person in this position needs to frequently move about inside the office to interact with associates or clients and access office machinery and file cabinets. The person in the position constantly operates a computer and other office productivity machinery, such as a calculator, photocopier, and printer. |
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Work Environment | This job operates in a professional office environment and may require travel to branches and other locations. This role routinely uses standard office equipment such as calculators, computers, phones, photocopier, filing cabinets and fax machines. |
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