Role: |
Technical support for all banking platform software. Creates all forms associated with onboarding, changing and termination of security for all bank employees. Grants, removes, and changes user security to all banking platforms and user access. Provides support and training to bank personnel in the use of office personal computer hardware, software, or network connectivity. |
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Essential Functions & Responsibilities: |
| E | 30% | Technical support of end users for all bank-related programs. |
| E | 15% | Produces forms associated with additions, moves, and changes to security for all end users including on-boarding and termination of users within the bank. Also implements those actions as needed. |
| E | 10% | Assists departments in submitting new, and working through workflows within the document imaging platform of the bank. |
| E | 10% | Assists in upgrades and changes to bank hardware and software. |
| E | 10% | Provides on-going support to all bank personnel in the use of end-user hardware and software products. |
| E | 10% | Assists in troubleshooting, maintenance, and repair of PCs, printers, terminals, etc., coordinating with technical support and vendors as necessary; coordinates with other IT staff to resolve hardware, software, and network problems. |
| E | 10% | Receives, responds to, documents, corrects, or refers user problems supported by the IT Department; obtains information to determine appropriate action; logs problems into the call logging software application; recognizes priority problems and elevates them to the proper status; directs calls to the proper technician. |
| N | 5% | Performs other job related duties as assigned. |
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Performance Measurements: |
| 1. | To comply with the letter and with the spirit of the bank's Code of Business Conduct and Ethics. |
| 2. | To develop and maintain a positive and productive working relationship with department/branch staff. |
| 3. | To acquire and maintain a working knowledge of regulations and bank procedures; to comply with the provisions of the Bank Secrecy Act and other laws and regulations. |
| 4. | To maintain the confidentiality of customer and any other sensitive information. |
| 5. | To complete required training and undertake additional training as needed to increase job knowledge and maximize productivity. |
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Knowledge and Skills: |
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Experience | One year to three years of similar or related experience. |
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Education | (1) A two-year college degree, or (2) completion of a specialized certification or licensing, or (3) completion of specialized training courses conducted by vendors, or (4) job-specific skills acquired through an apprenticeship program. |
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Interpersonal Skills | Work involves extensive personal contact with others and is of a personal or sensitive nature. Motivating, influencing, and/or training others is key at this level. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others. |
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Other Skills | Knowledge of installation/support for platform applications.
Technical planning, project management, and supervisory skills.
Demonstrated analytical and problem solving skills.
Ability to discuss technical issues effectively with other platform administration professionals as well as non-technical users.
Knowledge of CIS,FIS and Microsoft..
Knowledge of deposit and loan products. |
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Physical Requirements | The person in this position needs to frequently move about inside the office to interact with associates and access office machinery and file cabinets. The person in the position constantly operates a computer and other office productivity machinery, such as a calculator, photocopier, and printer. |
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Work Environment | This job operates in a professional office environment. This role routinely uses standard office equipment such as calculators, computers, phones, photocopier, filing cabinets and fax machines. |
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