Operations Representative (Check 21 and Wire)

First Entertainment Credit Union is looking for an Operations Representative who is responsible for the efficient, effective, and timely processing of all tasks related to both Check 21 image transmission to the Federal Reserve (FRB) and Domestic and International wire transfers.  This role requires close adherence to applicable rules and regulations, SLA, a high level of accuracy, and a strong commitment to delivering exceptional member service.

The ideal candidate will communicate professionally with members and vendors, ensuring timely and courteous responses. Additionally, this role may represent the Operations team in cross-functional projects and audit-related discussions.

This is a full-time, hybrid opportunity reporting to the Associate Manager, Operations and is based in Hollywood, CA. The target pay in California is between $24.58 and $30.72.

·          Review and process all daily CHECK21 and Share Draft Exception Reports.

·          Review and process Affidavit of Forgeries and Cashier Check Stop Payments.

·          Process Check21 in clearing, Returns, and Fed Adjustments as well as Chargeback items.

·          Process On-Us exceptions and checks Clearing Differences.

·          Handle Daily Institution Balancing and adheres to the End of Day Checklist.  

·          Create accurate Analysis Reports as delegated and updates OPS Monthly KPIs.

·          Act as a liaison between the Credit Union, the FED, WESPAY to maintain relationships and resolve potential issues.

·          Review, validate, approve, and process all incoming and outgoing Domestic and International Wire Transfer Requests by following our established Wire Authentication Grid Guidelines and performing due diligence.

·          Assist in processing Convera Settlements for all International wires as well as Service Messages.

·          Ensure daily General Ledger Balancing for wire transactions and complete the End-of-Day Checklist.

·          Maintain compliance with all applicable rules and regulations.

·          Maintain current Job Aids and escalate to leadership if opportunities for improvement are identified.

·          Assist with process improvements by developing procedure enhancements to increase effectiveness and efficiency. 

·          Perform any other assigned duties from time to time.

At First Entertainment, your role and every role are essential to our Mission [We build lifelong financial relationships with the people in entertainment based on a deep understanding of how they live and work], Core Values [Members First Ownership Integrity Innovation Inclusivity One Team], and we expect you to uphold them.

·          A minimum of 2 years of work-related experience in a full-service financial institution or experience in a related position in a related field.

·          In-depth knowledge of Credit Union products and services, procedures and guidelines, and field of membership requirements.

·          Thorough knowledge of regulations applicable to essential responsibilities.

·          Ability to read, speak, and write clearly to convey information effectively.

·          Effective communication skills across all levels of audience.

·          Proficiency in Microsoft Office products and Symitar for Windows.