IT Support Specialist

IT Support Specialist - Yankton

We are hiring an IT Support Specialist to join our Yankton team. This full-time position will support First Dakota internal customers at our growing IT Help Desk. Position will provide on-call support approximately every third Saturday morning (7:30am-12:00pm). Some duties may be expected during non-banking hours. Regular work hours will rotate between 7:00am - 4:00pm, 8:00am – 5:00pm, and 8:30am – 5:30pm.

Applicant should have the following technical knowledge of:

• Active Directory
• iPhones/iPads
• LAN/WAN/WLAN/VPN/TCP/IP (data communication principles)
• Mac OSX Operating Systems
• Network security (general)
• Office Suite solutions
• Patch management
• PCs/Laptops
• Performance monitoring
• Printers/Multi-function devices
• Terminal Services
• Ticketing Systems
• Windows Operating Systems
  
  
  

Applicant should have the following personal skills:

• Good communication skills
• Good analytical and problem solving skills
• Provide excellent internal/external customer service.
• Reliable
• Self-motivated
• Team orientated
  
  
  

Other requirements:

• Able to lift 50 pounds
• Associate’s Degree in computer science or technical field is preferred (One to three years’ experience in a related position).
• Valid driver’s license
• Live within 30-45 minutes of the Yankton-Main location.
• 225 Cedar Street, Yankton, SD 57078.
  

Qualifications:

Attributes include a positive attitude and good work ethic. The ability to process a variety of tasks accurately and efficiently, the capability to maintain strict confidentiality, attention to detail and comply with all Bank policies and procedures. Communicate effectively with various types of clientele, co-workers and departments to resolve an assortment of needs. Strong organizational skills and the ability to work well in a team environment. Punctuality is a must.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

• Associate’s Degree in computer science or technical field is preferred (One to three years’ experience in a related position).
  
  
  

Work Environment:

Office: The work environment of this job includes interacting with others in an office setting, and the noise level is usually moderate.

Physical Demands:

Medium: The physical demands of this job include bending, sitting, and occasionally lifting up to 25 pounds with or without reasonable accommodation.

Requirements of All Employees:

To perform the job successfully, an individual should demonstrate the following:

• Design - Demonstrates attention to detail
• Problem Solving - Identifies and resolves problems in a timely manner
• Technical Skills - Strives to continuously build knowledge and skills; Shares expertise with others
• Customer Service - Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments; Provide courteous, personal attention to build and retain the Bank’s clientele of satisfied customers for long-term relationships
• Interpersonal - Maintains confidentiality; Remains open to others' ideas and tries new things
• Oral Communication - Listens and gets clarification; Responds well to questions; Participates in meetings
• Team Work - Gives and welcomes feedback; Contributes to building a positive team spirit
• Written Communication - Writes clearly and informatively; Able to read and interpret written information
• Quality Management - Looks for ways to improve and promote quality service. Demonstrates accuracy and thoroughness
• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values
• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities
• Adaptability - Adapts to changes in the work environment
• Attendance/Punctuality - Is consistently at work and on time; Arrives at meetings and appointments on time
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Completes tasks on time or notifies appropriate person with an alternate plan
• Initiative - Looks for and takes advantage of opportunities; Asks for and offers help when needed.
• Innovation - Generates suggestions for improving work
• Judgment - Exhibits sound and accurate judgment
• Motivation - Measures self against standard of excellence
• Planning/Organizing - Uses time efficiently
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments
• Professional Attire - Adheres to the Bank’s policy for Career Apparel; Consistently meets Career Apparel standards; Demonstrates professional appearance during Bank hours or at after-hours Bank functions
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality
• Quantity - Completes work in timely manner
• Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly