What are the responsibilities and job description for the Member Service Rep. position at FIRST CREDIT UNION?
Job Details
Description
AZ CENTRAL BEST COMPANIES TO WORK FOR IN ARIZONA 2025!
Do you have a passion for helping others? Do you enjoy making a difference? Do you want to work with awesome co-workers? If you answered yes – we might be a good fit for you!
We are proud of our history! Since 1929, we have been dedicated to delivering quality products and services that help our members achieve financial success. We’ve been committed to helping people do cool things like establish credit, finance their first car and even learn how to balance a checkbook for a really long time – well, since 1929 anyway. How cool is that? We’re proud that we are Arizona’s FIRST credit union and we’re still as dedicated to delivering quality products and services to our members now as we were back then. Our commitment to creating a “People Helping People” culture is as strong as ever.
We are looking for people who enjoy helping others, building relationships, crave a culture of mutual support and want to strengthen our team with their unique qualities. Become part of the First Credit Union team by applying for our Call Center/Member Service Representative opportunity in Phoenix
Credentials Needed
Skills/ Requirements
As a Member Service Representative, you will assist members by providing vital information about credit union products and services such as loans, opening new accounts, cross-selling credit union services and products, following up with members regarding the status of their accounts, resolving any issues that members may have, account inquires and other transactions while maintaining our high standards of member service. The ability to provide our members with a superb customer service experience and a positive attitude is essential. Sales or financial institution experience is helpful!
First Credit Union offers a professional, friendly and cohesive working environment while offering competitive pay and great benefits which include:
- Generous Paid Time Off (PTO)
- 11 Paid Holidays
- Medical and Dental Insurance
- LTD/AD&D/Life Insurance
- 401(k) Plan with Company Match plus an additional Retirement Plan funded by FCU.
- Special Recognition Programs
- Employee of the Quarter
- Co-worker Recognition Program
- Anniversary Incentives
- Furthering Education Recognition
- Professional Development Opportunities
- University of First Credit Union
- Opportunity to Advance
- Promoting from within is our preference. We are proud of how many of our staff we are able to promote.
- Tuition Assistance
- Great shifts - Monday through Friday only!
First Credit Union is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.
Qualifications
Required Education and Experience
- High school diploma or equivalent.
- One year related experience and/or training; or equivalent combination of education and experience.
Preferred Education and Experience
- Previous cash handling experience.
- Previous experience with a credit union highly desirable.
Additional Eligibility Qualifications
- Multi-lingual capabilities to include Spanish are a plus.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
