What are the responsibilities and job description for the Collections Manager position at First Community Credit Union?
About FCCU
FCCU is the largest credit union in the region with over a billion dollars in assets. We are a growing family of employees who succeed both personally and professionally. We offer competitive total compensation, technical and leadership development, and opportunities for industry and community involvement.
As a credit union we are member owned. This allows us to invest in our members and the communities we serve. Through helping others achieve financial growth and giving back to our communities, you can truly fulfill the FCCU mission of Life is Better with Community.
Core Values-
Strengthen Community by helping members grow and thrive.
- Community-Our Communities define who we are "People Helping People."
- Integrity-We will live and work with uncompromised integrity.
- Passion-We will display passion in our work and service to our membership.
- Growth-We believe that growing both as a Credit Union and professionally as employees is imperative to our long-term success.
Job Responsibilities
Provide leadership and operational oversight to the Collection Department. Strategically lead an effective and efficient department ensuring organizational success while serving the needs of First Community Credit Union's membership
- Lead the daily operations of the Collections department, providing clear guidance, coaching, and support to ensure efficient, compliant, and member‑focused performance.
- Prepare accurate monthly Board and portfolio reports, delivering key insights on delinquency trends, charge‑offs, and overall loan performance.
- Monitor and service the loan portfolio, engaging with delinquent members professionally, evaluating financial situations, and recommending appropriate actions-including collateral recovery when necessary.
- Drive operational improvements by supporting new product, software, and process implementations while ensuring adherence to internal policies, procedures, and security standards.
- Develop and support staff, overseeing workload planning, training, performance management, and communication to foster a positive, high‑performing team environment.
Qualifications
- Bachelor's degree in business, finance or related field from an accredited college or university or 4 years relevant work experience may be substituted
- Experience in a financial institution or transferable experience in a complementary business.
- Supervisory or leadership experience, including the ability to motivate others and lead change.
- Demonstrate ability to produce clear, concise, and well‑structured written materials, including reports, correspondence, policies, and procedures
- Ability to communication, both written and verbal
- Detail-oriented
Benefits
We provide a great benefits package that includes 11 paid federal holidays, 401k match, fully paid single medical, dental and vision and much more. While we know benefits are highly important, we also recognize and support the value of a family and work life balance.
WORK SCHEDULE
Days of work are Monday-Friday, 8am-5pm.
CANDIDATE ASSESSMENT
As part of our hiring process at FCCU, we utilize the DiSC assessment to better understand communication styles and workplace behaviors. This tool helps us ensure strong team alignment and supports a culture of collaboration, engagement, as well as personal and professional growth. The DiSC assessment is not used to eliminate candidates but rather to enhance our understanding of how individuals may thrive within our team dynamics.
You must complete an FCCU employment application located at
First Community Credit Union is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. (EOE, including disability/vets)