Personal Banker

Basic Function:

This position greets current and potential customers and provides friendly, professional services while conducting appropriate transactions. This position provides complete range of services, including performing account transactions, opening and maintaining customer accounts and explaining available products and services while following documented policy and procedure to prevent loss to the bank.

Essential Duties and Responsibilities:

· Deliver consistent, high quality service to internal and external customers and maintain strict confidentiality in all bank matters.

· Maintain knowledge of teller handbook regarding policies and procedures related to teller operations (ex: fee structure, NSF, stop payment, etc.)

· Process deposits, cash advances and redeem U.S. Savings Bonds.

· Prepare currency and coin orders for commercial customers

· Assist customers in processing coins using the coin counting machine.

· Following established procedures accurately process: deposits/withdrawals for checking and savings accounts, check cashing, loan payments, fund transfers and inquiries regarding balance or transaction history.

· Welcome and interact with customers entering the bank to identify their need and ensure expeditious and excellent service.

· Perform a variety of functions, in compliance with applicable rules and regulations, related to the opening of a new account including: checking, savings, certificate of deposit, safe deposit box, IRA, creating and re-issuing debit cards, etc.

· Communicate the benefits of bank products and services and assist customers in determining the most beneficial for their need. Actively look for need based referral opportunities and explain, promote and sell products including cashier’s checks.

· Promptly and successfully complete all compliance training as determined by the compliance department.

· Resolve customer problems either through personal action or referral to other bank staff.

· Attend department and company meetings/training which may be outside of regularly scheduled work hours.

· Perform any other related duties as required or assigned.

Knowledge, Skills, and Abilities:

Excellent customer service skills

Basic math and desktop computer skills

Careful attention to detail and time management

Thrive on engaging with customers; can begin a conversation, build rapport, and handle objections

Careful attention to detail and time management

Able to work cooperatively with other co-workers regardless of personality, presence or communication style

Able to multi task

Ability to lift/move up to 50 pounds

Ability to sit/stand for extended periods

Ability to work with a high degree of accuracy

Training and Experience:

· High school diploma required

· Cash handling or sales experience preferred

· Prior customer service experience preferred

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. First Community Bank is an EO employer – Veterans/Disabled and other protected classes.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Work Location: In person

Salary : $45,192 - $62,953