Branch Manager

Come join the South Ogden Branch team! We are seeking a Branch Manager to be responsible for the overall performance and operations of the South Ogden branch (1840 Skyline Dr, South Ogden, UT). The Branch Manager position is a fantastic opportunity to provide solutions, maintain and deepen existing business relationships, and develop new relationships to support growth.

Essential Functions & Responsibilities

• Presents a professional demeanor when acting on behalf of FCBU with customers, businesses, community, and civic organizations, as well as suppliers, and other financial institutions.
• Markets to new and existing businesses and consumers to meet or exceed annual sales and deposit growth goals.
• Manages daily branch operations, customer service issues, various reports, audits, and regulations.
• Attends scheduled management meetings, training, and quarterly celebrations.
• Adheres to compliance regulations, attain a satisfactory or higher branch audit, and ensure that appropriate steps are taken to correct any unsatisfactory conditions.
• Communicates key operating issues affecting the branch with management.
• Leads, develops, motivates, hires and disciplines branch personnel; administers performance evaluations and recommends appropriate personnel actions.
• Maintains and develops a qualified staff sufficient to meet the needs of customers.

Supervisory Responsibilities

• Determines work methods and flow through assigning, directing, coordinating, and reviewing tasks of direct reports
• Tracks individual progress and conducts performance appraisals, formulating and implementing corrective actions as needed. Recommends promotions and training opportunities for employees as appropriate.
• Schedules and holds weekly or bi-weekly one-on-ones with each direct report
• Interviews, hires, and develops employees through consistent coaching, mentoring, cross-training, and managing direct reports through performance management, training, evaluations, promotions, and terminations when applicable. Supports with updating and maintaining Job Descriptions for direct reports
• Comply with regulatory requirements, policy, and procedures through adherence and timely completion of assigned trainings and satisfactory audit results, in addition to oversight of timely training completion from all direct reports. Conducts and / or coordinates required compliance and security trainings for direct reports as required by policy.
• Ensures adequate supplies, forms, and equipment are available for direct reports, as well as instituting prudent safety measures as appropriate. Ensures proper maintenance and general housekeeping of the work areas, building, grounds, desks, and equipment is carried out.

• Regular and predictable attendance in order to accomplish, among other things, in-person contact with customers.
• Represent FCBU in a professional manner which includes a professional image, confidentiality, a positive “can-do” attitude, punctuality, flexibility, and adaptability in meeting bank and customer needs. Keep work area tidy and maintain customer privacy.
• Responsible for timely completion of all required compliance and security training implemented by GBCI and FCBU.
• Must comply with applicable laws and regulations, including but not limited to: the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control
• Adhere and support the FCBU Values & Purpose
• Keeps management appropriately informed of area activities and of any significant problems
• Provide superior internal and external customer service: must demonstrate self-governance, courtesy and respect towards external customers as well as internal customers (all organization personnel).
• Professionally answer phones within a timely manner, greeting all customers, learning their names, discussing reasonable solutions by having a solid understanding of bank products and services, demonstrating leadership to resolve customer issues and provide relevant assistance while being courteous and respectful.
• Attends and participates in weekly or bi-weekly One-on-Ones, as well as meeting and trainings as required. Promote behaviors to support and track Key Performance Indicators
• Additional duties as requested or assigned

• Equivalent of a two-year college degree or completion of a specialize course of study at a business or trade school; or, 5 years in branch banking, other banking, or retail management experience, or other directly related experience
• 2-5 years banking or similar experience
• Prior supervisory experience is preferred

• Knowledge of bank products and services
• Experienced in Jack Henry, Synergy Teller, 4Sight & Excel
• Ability to motivate staff and mentor for personal development and career development
• Knowledge of industry rules and regulations related to Bank Secrecy Act, OFAC, Customer Identification Policy, Truth in Savings, Truth in Lending, Regulation CC, Plastic Cards and Funds Availability, etc
• Strong organizational and decision-making skills
• High degree of attention to detail as well as excellent organizational skills to perform in a fast-paced environment
• Must be able to prioritize and organize heavy workload(s) and demonstrate effective time management skill(s)
• Ability to understand and follow complex written and oral instructions
• Ability to communicate effectively verbally and in writing
• High proficiency in Microsoft Suite, including Microsoft Excel and a working knowledge of word processing, report writing/data mining, ten key, and general computer applications
• Working knowledge of standard office equipment

While performing the duties of this job, the employee is often required to: sit; use hands in repetitive motions to finger, grasp, handle or feel; and talk or hear. The employee is occasionally required to: stand; walk; and lift or reach with hands and arms.

Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance. Must be capable of climbing / descending stairs in an emergency situation.

Specific lifting abilities required by this position include lifting and or moving up-to 20 lbs.

Specific vision abilities required by this job include: The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation/inspection of machines and/or using measurement devices at distances close to the eyes.