IT Support Specialist

Location: Hybrid (Orem Corporate Office/Remote)
Reports to: Chief Security Officer / IT Support Manager
Hours: M-F / 9 am - 6 pm MST

First Colony has been opening doors for homeowners since 1984. What started as a single-minded commitment to making homeownership more accessible has grown into one of Utah’s most recognized mortgage and home services companies – and we’re just getting started.

But what really sets us apart isn’t our track record. It’s our culture. At First Colony, we believe that creativity fuels great work – and that creativity thrives when people feel free to be themselves. We love music in all its forms, and we celebrate the individual tastes that make our team unique. That same spirit of authenticity and expression shapes how we show up for our customers – with clarity, creativity, and genuine care.

We’re not just a mortgage company. We’re a team of people who love what they do, take pride in doing it well, and believe that the best work happens when you bring your whole self to the table.

About the Role

We are seeking a motivated IT Support Specialist to join our team in a fast-paced mortgage and financial services environment. This role blends Level 1 and Level 1.5 support, giving you the opportunity to handle day-to-day technical issues while developing advanced skills in Microsoft Entra ID (Azure AD) and Encompass (Loan Origination System).

This is a great opportunity for someone looking to grow their IT career while supporting business-critical systems and users.

What You’ll Do

• Provide technical support for desktops, laptops, printers, mobile devices, and user environments
• Respond to help desk tickets, calls, and emails with a strong focus on customer service
• Troubleshoot hardware, software, and network issues (Wi-Fi, VPN, connectivity)
• Manage user accounts, passwords, and access in Microsoft Entra ID (Azure AD)
• Support onboarding and offboarding (account setup, licensing, equipment provisioning)
• Assist users with Microsoft 365 (Outlook, Teams, SharePoint, OneDrive)
• Support Encompass (LOS) including login issues, access, and basic troubleshooting
• Help configure MFA and resolve authentication/Conditional Access issues
• Document issues and resolutions in the ticketing system
• Escalate more complex issues when needed

What We’re Looking For

• 1–3 years of IT support or help desk experience
• Basic knowledge of Windows, macOS, Microsoft 365, and networking fundamentals
• Experience or exposure to Microsoft Entra ID (Azure AD) or Active Directory
• Strong troubleshooting and problem-solving skills
• Excellent communication and customer service mindset
• Ability to prioritize and manage multiple tasks

Bonus Points For

• Experience in the mortgage or financial services industry
• Familiarity with Encompass or other Loan Origination Systems (LOS)
• Experience with Entra ID (MFA, user management, groups)
• Knowledge of Intune or endpoint management tools
• Experience with ticketing systems (ServiceNow, Jira, Freshservice)
• Certifications such as CompTIA A , Network , or Microsoft Fundamentals
• Basic PowerShell or scripting experience

Why Join Us

• Opportunity to grow from Level 1 into Level 1.5 / Level 2 support
• Hands-on experience with Entra ID and mortgage platforms
• Supportive team environment with career development opportunities
• Exposure to enterprise tools and modern cloud infrastructure

Working Conditions

• Office and hybrid environment
• Occasional lifting of equipment (up to 50 lbs.)
• Occasional after-hours support during peak business cycles

What Success Looks Like

• Resolves the majority of support tickets independently
• Quickly gains proficiency in Entra ID and Encompass
• Delivers excellent customer service and communication
• Contributes to improving processes and reducing recurring issues

Apply today to grow your IT career in a high-impact role supporting critical mortgage systems.

Pay: From $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Application Question(s):

• Have you worked on tickets using a ticketing system for at least 1 year?
• Are you available to work a hybrid/remote schedule? Our offices are located in the Orem area.

Experience:

• Microsoft 365 experience from a support standpoint: 1 year (Required)

Work Location: Hybrid remote in Pleasant Grove, UT 84062

Salary : $55,000